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Major issue with Hansshow auto frunk opener

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My husband installed the Hansshow Frunk in our 2022 Model X yesterday. He could not get it to operate, and after installing the emergency pull cord, he shut the frunk. Now, it won't open and the emergency cord will not work. If anyone knows of any way to get the frunk to open, please let us know. We can't drive the car over 15 MPH because it shows that there is an error with the frunk sensor. So the car is unusable until we get Tesla Mobile service in 2 weeks. If anyone knows a way to get in the frunk, please reply.
 
My husband installed the Hansshow Frunk in our 2022 Model X yesterday. He could not get it to operate, and after installing the emergency pull cord, he shut the frunk. Now, it won't open and the emergency cord will not work. If anyone knows of any way to get the frunk to open, please let us know. We can't drive the car over 15 MPH because it shows that there is an error with the frunk sensor. So the car is unusable until we get Tesla Mobile service in 2 weeks. If anyone knows a way to get in the frunk, please reply.
Sorry, I had to have Tesla break into mine when my Hansshow unit failed.
 
Sorry, I had to have Tesla break into mine when my Hansshow unit failed.
We had an appointment with Tesla in 10 days, but thankfully, we found an auto mechanic that opened it within minutes and only charged $50. We now can't get the struts to work. Everything with the Hansshow is operating and hooked up, but the struts don't appear to have power. Not sure what the issue is, but any ideas are much appreciated!
 
We had an appointment with Tesla in 10 days, but thankfully, we found an auto mechanic that opened it within minutes and only charged $50. We now can't get the struts to work. Everything with the Hansshow is operating and hooked up, but the struts don't appear to have power. Not sure what the issue is, but any ideas are much appreciated!
Wow, that’s great that you got your frunk opened so easily! It could be a bad connection, broken wire, or a bad controller. It’s not likely both struts are bad. You could start tracing the power with a multimeter to see how far back from the strut the problem goes. But without Hansshow’s help it’s a shot in the dark.

My advice is to (like Frugal Tesla Guy) toss out the Hansshow and replace it with EVOffer. An expensive lesson.
 
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Took over a week to get in touch with Hansshow. It was a national Chinese holiday and they were closed for over a week. After a very long and frustrating video call with a translator, they finally determined that the driver was bad, and they are sending another one. It will be here on Monday. So this has been a 3 week ordeal. Hopefully, the new one works.
 
Just got off of another Hansshow WhatApp call. After installing the new driver, it still doesn't work. The struts don't appear to have any power, though the driver box is working. After a lot of troubleshooting with the voltage meter, Hansshow claims that the original lock plug is not getting enough voltage. It reads .91V and HS says it should be getting 5V. They claim that is the reason it doesn't work. They said to take the car to Tesla and tell them it isn't working and after they fix the original lock plug, then it will work. We asked for a refund and they offered 80% after we return it (Have no idea how much it will be to return it). My husband wants a 100% refund, but they are refusing, saying it is the fault of the original lock plug not having enough voltage. Anyone have any thoughts on this? This has been a very long frustrating process. The technician has a translator and the communication is very difficult.