Another Power Frunk (hansshow)not working thread...

[bondo]

Its been awhile since i posted since the car just works... I have a 2019 M3 with a Hansshow Frunk v2 ?? kit and it just died after about 3 years.

• Wondering if anybody else had theirs die recently, software updates?

I have power at the brain box but no power coming out to the struts. The hood release works both ways (locking and unlocking) and shows accurate on the instrument console. How can i test the opening/closing signal? There is a red led on the box anyone know if thats normal?

thx
bondo

 

[CuriousM3]

Same thing with mine on my 2022 X. Was washing the car this weekend and tried to open the frunk, and the power struts won’t lift or close. It still unlatches to operate manually. I probably only used it less than 10 times since install before it failed. Will dig into it this weekend

 

[bondo]

Same thing with mine on my 2022 X. Was washing the car this weekend and tried to open the frunk, and the power struts won’t lift or close. It still unlatches to operate manually. I probably only used it less than 10 times since install before it failed. Will dig into it this weekend

let me know what u find..
I unplugged everything and replugged, powerered it off for a bit the repowered it, checked the wiring harness for obvious damage. No Joy.
BTW support says the Red led is normally on, just says it has power.

 

[CuriousM3]

Fixed it today, turned out to be my power cable came loose, once I reseated it the red LED came back on, mine was off.

 

[bondo]

Just a update - Hansshow support is silent at this point. Been 4 days since i sent the "video" they wanted. Just wanted everyone to know what u get when you deal with them.

Not going 100% flamethrower yet and hopefully they'll respond and get back to me.

 

[PreguntsAnswrs]

Same thing with mine on my 2022 X. Was washing the car this weekend and tried to open the frunk, and the power struts won’t lift or close. It still unlatches to operate manually. I probably only used it less than 10 times since install before it failed. Will dig into it this weekend

Water damage? Is your Hansshow water proof and does it say that on the box?

 

[PreguntsAnswrs]

Just a update - Hansshow support is silent at this point. Been 4 days since i sent the "video" they wanted. Just wanted everyone to know what u get when you deal with them.

Not going 100% flamethrower yet and hopefully they'll respond and get back to me.

I’m sorry that’s happening. Did you buy from Hansshow website or Amazon? Did Hanshow provide a recommended installer you can take this to?

 

[CuriousM3]

Water damage? Is your Hansshow water proof and does it say that on the box?

no water damage, just a loose power connection

 

[CuriousM3]

My model 3 started doing something weird today, when it opens, at the apex, it think it hits something and starts to auto close. Wonder if the struts is failing…

 

[CuriousM3]

I’m sorry that’s happening. Did you buy from Hansshow website or Amazon? Did Hanshow provide a recommended installer you can take this to?

I believe the one in my X is water proof, it’s the Latest version and that should be one of the improvements they made. From the website “Our current version is waterproof”

 

[bondo]

Mines is from hansshow and mines was in the water proof boot they supplied. I installed but as i said it was fine for multiple years.

I went throught their official support channel(s) but its been 2 weeks now with out a peep. At this point im ripping it out and im gonna say dont buy one as the support blows and they wont stand behind the product.

 

[bondo]

I’m sorry that’s happening. Did you buy from Hansshow website or Amazon? Did Hanshow provide a recommended installer you can take this to?

they gave me a guy in LA to talk too but he was gonna text me back when the "office" gave him a response onwhat to do. That was 2 weeks ago.

 

[CuriousM3]

Buy from Amazon and send them back the defective kit

 

[bondo]

lol....
not that i would know but they dont seem to have the one for my 2019 M3, its too old

 

[tlr1000]

Hansshow is usually reasonably responsive if they believe they can fix your issue without any hardware replacement (ie., no cost to them other than time). The fact they've ghosted you likely means they believe it's a hardware issue and they don't want to incur any costs to replace it.