The car was bought from Tesla's new inventory as a new car directly from Tesla showroom. I just called service and told them that the switch wasn't working but didn't go into detail. Waiting for a call back.
Edit: I think you're confused because of the build date of the car. It's a model that was used as a service loaner with 3,900 miles. However, it was purchased as a new car through their new inventory program.
Edit Edit: OMG. Is it possible the car was involved in an accident and they replaced it with the wrong part??