Marina del Rey Supercharger Incorrect Billing

[ThaiBruin]

I've gone to the Marina del Rey Supercharger twice now at just after midnight when the rate drops to .11/kw. I've started the charge a few minutes after midnight, car shows the rate should be .11/kw but I've been twice charged the peak rate of .50/kw. I finally figured out how to call Tesla regarding the the charging situation and provided evidence of the .11/kw rate on my car's screen. They said it's a widely known issue where the clocks in the supercharger are behind about 5-10 minutes. I asked for a refund of the difference after they acknowledged the issue is on their end and they said no refunds will be given. They admitted this is a widespread issue and from what I've seen on reddit, it goes back at least 3 months, if not a lot longer. They're essentially robbing everyone that is charging right when the rate changes and I wouldn't be surprised if people don't even realize they're being charged the wrong rate.

Needless to say, I'm very pissed about this. In the meantime, DON'T start charging until at least 10 minutes after the rates are supposed to change.

 

[THX723]

Wow that really stinks! I don't think that's happened to me yet, but I'll be paying more attention in the future.

 

[Russell]

They know their clocks are wrong, are not charging their customers the correct price and when it's brought to their attention they refuse to adjust the bill? Contact your DAs Consumer Protection department and file a complaint.

 

[arcos]

I had exactly the same issue today in Florida. And exactly the same experience with the customer service,
My post is here:

The supercharger overbilled me because it had an incorrect time! Tesla declined my complaint!

Hello, I would like to bring to the public's attention that the Tesla Superchargers are not working correctly! They definitely have a problem with time shifting/drifting and they are overcharging customers for off-peak charging. Today (at night) I arrived at the Supercharger at 12:03 AM when the...

teslamotorsclub.com

 

[Willis]

Same exact thing happened to me at that Marina del Rey SC by the Hotel. I didn't start charging until 12:02am. It was noted (incorrectly) that I started charged at 11:58pm at a rate that was 5x more. I spoke to support , sent pics and demanded refund on principle. No refund. I haven't been back there since that happened and I live in MDR. How can those f$&kn chargers have clocks that are not synced to the precise sec like any cell phone. I was very dismayedbecause I actually woke up at 11:30pm, got out of bed to get there right after 12midnight.