MIA Delivery Specialist

[ronin]

I'm due to have my P3D+ black delivered in a week. A few weeks ago, I was able to contact my delivery specialist to get things squared away. I had my car traded in already. My page is now asking for payment, but the price doesn't reflect the trade in. Been trying to contact my Delivery Specialist for a week now, and despite multiple calls, voicemails and emails, no response.

Anyone else experiencing this (both the trade in not being in the final cost or MIA specialist)?

 

[kirkit]

Yes, I am in the same boat. Have had multiple questions to my delivery advisor. I've texted her and emailed her, only got a few short email responses, but nothing of substance. The delivery specialists are a joke. I don't even know what their purpose is. In fact, the whole delivery team to be honest is a joke. No one seems to know whats going on.

 

[arcanexvi]

I'm really hoping my delivery goes smoothly...

 

[Steve_T]

I'm due to have my P3D+ black delivered in a week. A few weeks ago, I was able to contact my delivery specialist to get things squared away. I had my car traded in already. My page is now asking for payment, but the price doesn't reflect the trade in. Been trying to contact my Delivery Specialist for a week now, and despite multiple calls, voicemails and emails, no response.

Anyone else experiencing this (both the trade in not being in the final cost or MIA specialist)?

Yes, I've been experiencing an MIA specialist as well. I've had to initiate all contact even up tot he point of checking my original delivery date was still on two days before taking delivery. Which it wasn't due to the car failing final inspection (not sure I believe that anymore). My VIN has since been removed and my delivery date changed from Aug 28th to 'by Late September'. Have a loan that is now active on a car that I don't have for a VIN that apparently isn't valid anymore and no one will get back in contact with more for 4 days now (3 of which I nudged with polite emails). Very shady stuff.

 

[neroden]

Yes, I am in the same boat. Have had multiple questions to my delivery advisor. I've texted her and emailed her, only got a few short email responses, but nothing of substance. The delivery specialists are a joke. I don't even know what their purpose is.

Based on my experience in 2013, their purpose is to mislead and annoy the customer while obstructing the process of getting the car. Seems that this hasn't changed?

In fact, the whole delivery team to be honest is a joke. No one seems to know whats going on.

 

[ronin]

Update on this thread:

So my delivery specialist did reach out, after emailing through [email protected]. She apologized (and seemed sincere), but it really sounds like they're over worked.

However, she was not able to solve my problem of the missing trade in in my account page. Even weeks on end.

Finally, I went to my local Tesla store, and they said it's all great on their end and when I pick up, the trade in will be reflected.

So essentially, go to your local Tesla store to get things sorted out I guess. If there is one near you that is.

 

[SpacecoastMod3]

I received an email from my DS requesting information no later than Sept 4, so I could take delivery on Sept 13. I replied immediately, but after a couple of days with no response, I reached out and received an automated reply that she is out until Sept 4th. Will see what tomorrow brings.

 

[Driver X]

That’s unfortunate, mine has been outstanding responding to my questions the same day.