Took delivery of my Salary Sacrifice LeasePlan Model 3 last Wednesday.
Had an email through from LeasePlan today confirming my order has been placed with Tesla. And not to pick it up before they send an insurance certificate across.
WTF?!!
My experience thus far with Leaseplan has not been good. It is my second salary sacrifice car via the NHS Fleet Solutions scheme, and the first one (BMW 530e) was as breeze to order and receive. Right from the start I was told that Tesla are atrocious but my experience thus far is that Tesla have helpe me in everyway they can/can be expected to, but NHS/Leaseplan have let the side down. A list:
- would not let me place my order in September because "Tesla are not accepting orders for 2020 deliveries" (my current lease didn't run out until Jan 4th). This is despite everywhere saying the lead time would take me in to 2020 anyway. I explained the situation, and that waiting would mean I'd miss the pre October price rise.
- they agreed, and told me to submit the order. I did, and it was immediately rejected by a different member of the team with the same reason as above. Sigh... explained AGAIN, and it was 'reordered'.
- This time, it was put on hold as there was a mixup with the taxcode. Rectified, and the order was cancelled and put through again on a new reference
- Finally, it's through, and as far as I'm aware, it's happily with Tesla. Ah but no... NHS don't order the cars, they tell LeasePlan to.
- December arrives and I've heard NOTHING.. not even and RN or any message whatsoever from LP. I email NHS and they say they'll chase it up. Meanwhile, LP and Tesla say they have nothing on record for my name, number, or email. Not looking good...
- January arrives, still nothing so I ring them up and tell them I'm not convinced the car has been ordered. Various emails and 48 hours later I'm FINALLY given an RN number. I ring Telsa and they say, yes we have the order, you're looking at mid-late Feb. I ask when they received the order, and they say the 8th Jan - the same day that I 'finally received an RN'.... FFS.
Long post of ranting, and that's not even the full story. So yes, I will have been waiting for my M3 for at least 7 months by the time I actually get it, and less than half of that will actually have been down to Tesla...