7th EDD now June 05-15OD: 02/27
first EDD range 03/18 ~ 03/31
Location: Ft Lauderdale Fl Model: 3 LR red 19” no fsd
just received my 6th edd June 12 - July 10
Meh
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7th EDD now June 05-15OD: 02/27
first EDD range 03/18 ~ 03/31
Location: Ft Lauderdale Fl Model: 3 LR red 19” no fsd
just received my 6th edd June 12 - July 10
Meh
I was given 1 day(Saturday) with 3-4 different times to choose from. But it didn’t matter because they then pushed it out a week the Thursday before pickup. They said vehicle is still being transported & hasn’t arrived yet. I’m suppose to be picking up this Saturday in Philly.. but who knows for sure.I always wondered about that as well! Curious to know.
If people paid $60,000 in advance, yes. As people are paying $250 just to be in line to purchase a vehicle, no.In an ideal world, Tesla (and other hotly demanded car companies) would partner with an Enterprise or Hertz to give discounts for people who are on the wait list (accurate EDD or not, VIN received or not).
Lol I would love to see your reaction if they changed the EDD to TBD.Attitudes like this are why customer experiences don't improve. I know we all hate the idea of being a "Karen," but when hundreds (if not thousands) of cars are being held up due to an inexcusable manufacturing anomaly, and one of the biggest companies in the world can't even be honest or transparent about what's going on let alone provide an urgent fix, customers have every reason to demand better. This is the "age of the customer" in which brands are supposed to be competing on experience and commitment to long-term customer relationships, not product alone.
You have every right to demand better when a $5 water bottle shows up a day late without warning, because every company is supposed to be meeting the "Zappos standard." This is a $60K product from a brand that is supposed to be revolutionizing the auto industry and delivering a uniquely customer-centric and transparent experience
Also, for the record, I am out money. I was told I had to secure car insurance the day I received my VIN in order to proceed. That was more than 2 weeks ago. Which means I've now paid for insurance on a car I can't drive. And at this rate, it's likely I'll pay for an entire month for no reason.
Additionally, I arranged to have my long-term car rental returned on May 15, the day after my original May 8-14 window. I've since had to buy shorter-term car rentals tied to the false expectation delivery dates, which come at a higher daily cost than if I had just secured a longer-term rental from the jump. Not to mention the additional hassle and opportunity cost of going to/from car rental facilities.
Regarding your hypothetical, yes, I would rather they not have given me a narrow estimated delivery date if the car wasn't ready. For context, one of the reasons I bought my car directly through Tesla, as opposed to leasing/renting through Go Car and saving the down payment, was that Go Car couldn't provide any guarantee that their "June delivery date" would be honored on a car make known for supply & demand issues. Yet here's Tesla, who is as close as possible to the situation, blatantly providing false delivery dates. My car will 100% not be delivered today and probably not in the next 5, so why does my app say May 19-23?
Is my #1 option to have the car? Of course. But if I can't have the car, my #2 option is that they just be honest and transparent about what is happening. We all knew the charging port issue was at play, so why was I first told that the only issue is that my car was sitting in Alabama, and as soon as a truck can bring it to Florida on May 14, I'll get to pick it up?
You're also neglecting the other scenario in your hypothetical, which is that Tesla stop producing cars until all the existing ones are fitted with this charge port. Or if that's not practical from a logistics or business standpoint, re-assign the new cars to those with existing VINS, and then reassign the charge port cars to those who would be next in line.
Just a follow-up, no contact this morning so I drove to the bank and talked with a very helpful person. Out 10 minutes later, DocuSign’d stuff during lunch, and money is in my account. I’ll swing by in the morning to pick up cashiers check.In the ‘things were going too smoothly’ category, my finance mgr called Friday and said I was ‘set’ and they just needed 2 days to have the cashiers check ready for pickup. Saturday I got a delivery date for Friday 20th. Monday I emailed: ‘please have check ready wednesday’. No response. I call, voicemail. I hope they’re not sick or something without a backup.
the wait is bad enough…..now this.
You hit the nail on the head. If the sales team had any clue & if they all had the same info, it wouldn't be so frustrating. But since production and sales have zero communication, it seems very unorganized. As an example, when I called, my original date was June 12-July 17, then it changed to July 3-Aug 7th. I called at one point and the SA who answered was baffled and didn't understand why it changed because I had the 19" wheels and other orders like mine are June. He said, it will definitely change back to June etc. Then I called another time and the person said the delivery will be July. The point is, they don't know so they should all have the same answer or be able to have access to the same information. Some know more than others and it doesn't make sense. But dealing with other car manufacturers is a nightmare so I like that Tesla tries to give an estimate and that is exactly what it is. I knew that before the purchase.These are fair points. Clearly there is a major disconnect between the production team and the sales team. This is something that Tesla should resolve. Unfortunately, until we actually protest by canceling our orders and hurting Tesla's sales, they will have no incentive to do so. We live in a capitalist society. Money talks.
I was given a 3 days to choose from. I think a 3 day window seems to be the norm for the most part.question for folks who are, or have scheduled delivery dates: How big of a window of dates are they giving you to choose from? Week window? a few days? Thanks!
When you order, there should be an option to not see an EDD, for certain people. The only thing they should ever see is TBD.Lol I would love to see your reaction if they changed the EDD to TBD.
Just a follow-up, no contact this morning so I drove to the bank and talked with a very helpful person. Out 10 minutes later, DocuSign’d stuff during lunch, and money is in my account. I’ll swing by in the morning to pick up cashiers check.
Meanwhile, 3 communications from Tesla (automated phone call, and 2 texts) confirming my pickup tomorrow!! Now it’s getting real!
There is it's called don't look at the appWhen you order, there should be an option to not see an EDD, for certain people. The only thing they should ever see is TBD.
You thinking there should be an pre-requisite anxiety test or Myers-Briggs Type Indicator test?When you order, there should be an option to not see an EDD, for certain people. The only thing they should ever see is TBD.
No. A reading comprehension test. Specifically, what the word "Estimated" means.You thinking there should be an pre-requisite anxiety test or Myers-Briggs Type Indicator test?
If you're scheduled for May 30, assume you'll get it May 30. Tesla doesn't have truckers on call to move vehicles anytime they want. They have to schedule those guys, and they're busy doing a lot of other stuff right now. Partly because we don't have enough truck drivers.Quick query for those who've taken recent delivery in So. Cal. I received my VIN 256XXX on 5/7/22 (M3LR Built 5/6/22). I completed all tasks and was greeted with a scheduling text with the soonest on-site delivery (Irvine, CA) of May 30, 2022. Does it take over two week for the trailer to travel down the coast? The vehicle is sitting in a lot in No. Cal with no missing parts (equipped w/Matrix, Charging Port, Michelin's, etc). Is it fair to surmise I will get the vehicle sooner?
OD: 2/19/22 M3LR MSM/BLK 18" NO FSD
It's like a driver's test. An orderer's test. We need more tests. Testing has proven that testing works.You thinking there should be an pre-requisite anxiety test or Myers-Briggs Type Indicator test?
I think it's pretty clear at this point that it doesn't matter what the word means if the way the phase is received suggests a greater confidence factor than is actually available. It's like Autopilot being misinterpreted by enough people to make it dangerous. The presentation really should be reworked so as to ensure that everyone gets the right idea from it. It's a matter of managing perceptions, and it's a valuable service that a company can provide.No. A reading comprehension test. Specifically, what the word "Estimated" means.