Hi all, I just picked up my car and love it. With that being said, I want to write about my delivery experience.
I live in northern New Hampshire and there are no delivery centers in this state. When I ordered my car, I chose to pick it up in New Jersey and drive it back — should be easy, right? No! So I got my VIN last week and last Friday, I got the a text telling me my car was arriving (remember this) at the delivery center and would be ready for pickup on the next day, Saturday the 29th, Monday the 31st or June the 1st. So I decided to schedule to go pick it up on Monday.
On Sunday morning, an drove me 2 hours to the airport in Portland, ME where I caught a flight Newark in preparation to take delivery of the car the following morning. So, 10 AM comes around and I am glowing like a kid on Christmas Morning, ready for my brand new Tesla! I showed up at the store and there were a bunch of new M3's and MY's lined up, but none with my VIN or name on it — Strange, but the car muse be here, right? It has to be in one of the bays getting prepped, as the store just opened.
So I head inside to ask a rep where my car is. I was directed to wait in the lounge and a "delivery specialist" would meet me there. So, in walks my helpful delivery specialist who shall go unnamed; "yeah it looks like your car is still in transit and won't be here until Tuesday at the earliest. Our ETA changed, there's really nothing we can do for you right now, sir. It happens all the time. The best we can do is move your appointment to Wednesday Morning" Can you imagine my shock? We all know that Tesla ETA's never change! I told her, "I just flew down here, left my wife at home for a trip that was supposed to be only one night, booked a hotel, rented a car, and it is unfortunate that I will have to spend more money and time here. I want some guarantee that the car will arrive tomorrow." She responded with a typical canned, inconclusive, and insincere response.
In that moment on Monday morning, I was SO close to cutting my losses and heading home. Over the next 48 hours, I would be given the run-around on where the car is and it yielded no definitive results. I kept calling to ask where the car was and after the third or fourth time, I think the Tesla delivery department might have put a BOLO for my number with the instructions "DO NOT ANSWER!"
Then, suddenly, I got a call that my car had arrived! Once again, I showed up to the store, ready to get my car, and I am hit with instant déjà vu! The car isn't there! Now, let me be clear, I am not one for conspiracy theories, and it takes a lot to make me mad, but I began to wonder, does the car even exist? Did they sell it to someone else? So I go inside to ask the kid at the front desk where the car is. He told me it was there, but he was not sure where, and to wait in the lounge. I waited for about 20 minutes when another "delivery Specialist" came to find me by calling my name out. She confirmed they had the car inside charging "to 100%," as she knows I have a long ride home. I asked her not to charge it to 100% for its first charge (let's not go down the charging habits rabbit-hole on this one!) and she disappeared to presumably unplug it. Then, she comes back and presents me with a highlighted form and asks me to sign before I get the car. She explained that this would expedite my delivery process and get me on my way sooner. I read through the form and it was the delivery form that says I accept delivery of the car — What!? She wants me to accept delivery before even seeing the car?! Now, I am a pretty calm guy, it takes a lot to get me mad, but I was feeling pretty frustrated in this moment, but I had to remain polite. I demanded to see the car before I sign anything.
She finally brought the car around for me to inspect. The car was great except for a slightly misaligned trunk which will need to be realigned (NOT in Jersey!), I accepted delivery, and I drove off with my new Tesla. Phew, what an adventure!
If you take anything from this, take this piece of advice: If you are prompted to schedule your delivery, especially if you live far from the delivery center, make sure the car is there, or they know exactly where the car is before scheduling delivery. Call the delivery center beforehand. I realize that my situation is the exception to the norm, as I chose to pick the car up 8+ hours away from home instead of paying for delivery. If f you live nearby a delivery center, this would merely be an annoyance, not a financial and emotional inconvenience.
This process, from ordering to delivery, has been difficult; it has arduous and wrought with let-downs, uncertainty and doubt, but I have the car, and in my book, all is well that ends well. So, what can I say? This is still a win!
I want to thank everyone in this thread for being so supportive and helpful throughout this process — I have asked many questions and every time, one of you will answer. That means more to me, and has done more to help this process along, than I can express with words. You all are great. And for those of you who are still waiting, may your wait be short and your delivery be smooth! Au revoir!