riles
Member
So within an hour of texting the SA regarding the part availability and them agreeing to keep me in the loop on timing, I got a “Congratulations, it’s your turn to schedule delivery” text with slots open for the next three days. I knew better, but went ahead and confirmed a slot for Sunday.I’ve been pushing along similar lines by text and finally got them to admit yesterday that it is the charger part and the line is they don’t expect the part until the week of 16th. EDD just keeps moving one day at a time, currently 5/6-5/10.
After a week of them telling me they have no way of knowing where the car is, just this morning got them to confirm that the car is physically at the Decatur, GA store.
But then asked them and got confirmation that the scheduling text (while from the same #!) is totally automated and has nothing to do with the actual timing of the delivery.
What a crazy system!! Seems to be a true right hand not knowing what the left hand is doing situation. It seems it would be greatly improved by differentiating the auto-texts vs. actual human contact or maybe simply restricting the system’s ability to auto schedule or move the EDD once the part issue was flagged.