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More Tesla Woes

So just picked my car up from the service center. Got the car back in worse condition than it went in for. Not going to name the service center here for now. Car was dirty inside. Rear headliner replaced, now requires front headliner replacing. Headliner dirty. Paint scratched in trunk and on frunk. Frunk damaged after fender gap alignment. Don't know whether it was Tesla service that damaged the frunk or the body shop where it sat for 3 days while they did nothing.

Needed the car back today as it was due to be wrapped next week. Waiting for Tesla service to contact me now on Monday over this. To say I'm fuming is an understatement. Here is the frunk gap from the side. Only had the car for 1 month and 1 day.
 

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As much as I love Tesla, seeing these suck and makes me not be proud of a company like this. This is why so many people choose other EV's. It's the QC control and lack of care at service centers.

When I had my headliner replaced, they created more issues and scratches as well. Also, when they replaced my door handle, they never tested the mirror to make sure it worked so a cable wasn't aligned and someone else had to come to fix that!

I wish they hired more passionate people or better managers who knew what to look for. Never happened with my Lexus!
 
As much as I love Tesla, seeing these suck and makes me not be proud of a company like this. This is why so many people choose other EV's. It's the QC control and lack of care at service centers.

When I had my headliner replaced, they created more issues and scratches as well. Also, when they replaced my door handle, they never tested the mirror to make sure it worked so a cable wasn't aligned and someone else had to come to fix that!

I wish they hired more passionate people or better managers who knew what to look for. Never happened with my Lexus!
I love the car, I just hate incompetent people. As much of a supporter of Tesla as I too am, I'm not going to sugar coat it when it comes to bs like this. No accountability is the real issue here and one way for Tesla to resolve this would be to start charging their employees who screw up, for the costs incurred. They are being paid to do a job and when they fail to do it in a big way like this, they are a liability and they are robbing the company. If I were a service manager at Tesla, I would not be letting crap like this fly.
 
Hang in there. After 6 service center visits in NJ, my frunk now looks 98% aligned.
My frunk was better aligned than it was at the factory after I installed the power frunk opener. The 2 rubber grommets were adjusted at the opposite ends of the spectrum. How the hell does someone at the factory "forget" to install 2 clips on the rocker panel? Every single employee working on the assembly line should be monitored and vehicles that have warranty issues should be checked to see who assembled that particular part. Too many screw ups and that employee should be terminated and escorted off site in front of all other employees. Maybe then quality will improve.
 
Ended up having to postpone the PPF. Got a sarcastic message from the service center attempting to push the blame on me for picking my car up early. So I replied asking if they would like me to file a police report for criminal damage to my car. Received a message back saying the manager would call me shortly.

Made my feelings known to the service manager. Tech that worked on the car last week was conveniently off work today. Mr. sarcastic was going to be spoken to by the service manager. Tesla will be picking up the car tomorrow and dropping off a loaner. Waiting to see how this plays out before sending a long letter to Tesla Corporate regarding the garbage experience I've had so far.
 
I had a terrible experience at the Burbank service center. They ultimately lemon lawed the Tesla and paid me out but I lost 6k or so on a clear bra, tint, painting the break calipers, etc. Don't do any aftermarket work until all issues are resolved. I loved my MY but lost confidence in the shitty service being provided at these service centers.
 
I had a terrible experience at the Burbank service center. They ultimately lemon lawed the Tesla and paid me out but I lost 6k or so on a clear bra, tint, painting the break calipers, etc. Don't do any aftermarket work until all issues are resolved. I loved my MY but lost confidence in the shitty service being provided at these service centers.
Oof, you make me hesistant to send my car in. I was hoping they'd do the fixes I need at my house but now I need to drop it off at Burbank and I'm getting paranoid.
 

2101Guy

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Jan 6, 2020
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Ended up having to postpone the PPF. Got a sarcastic message from the service center attempting to push the blame on me for picking my car up early. So I replied asking if they would like me to file a police report for criminal damage to my car. Received a message back saying the manager would call me shortly.

Made my feelings known to the service manager. Tech that worked on the car last week was conveniently off work today. Mr. sarcastic was going to be spoken to by the service manager. Tesla will be picking up the car tomorrow and dropping off a loaner. Waiting to see how this plays out before sending a long letter to Tesla Corporate regarding the garbage experience I've had so far.
Not to attempt to discourage you, but set your expectations accordingly when sending letters to Tesla corporate. Translation: expect to not hear a word back from them.
 
I had a terrible experience at the Burbank service center. They ultimately lemon lawed the Tesla and paid me out but I lost 6k or so on a clear bra, tint, painting the break calipers, etc. Don't do any aftermarket work until all issues are resolved. I loved my MY but lost confidence in the shitty service being provided at these service centers.
Currently in arbitration for the very same thing. The service center turned the car into a lemon. Unbelievable.
 
Not to attempt to discourage you, but set your expectations accordingly when sending letters to Tesla corporate. Translation: expect to not hear a word back from them.
I agree. The only time I “heard back” after trying to contact Elon was from the store manager where I purchased the vehicle. She called me a couple days after my tweet to Elon about the issues I had with my new car. She asked me why I would tweet him knowing they would fix the car and also asked me to delete the tweets.

1. the car was never fixed. They actually made it into a lemon. 2. Apparently Elon or higher ups do see these tweets because she said she had to “clean the mess I made up” from my tweets.

I’m still in arbitration so I haven’t given the multiple auto blogs that want to post my story (that I’ve shared on Reddit) the green light but who knows if when my story comes out, they will finally fix their shitty service.
 
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Excuse me folks for being a little incoherent and extra salty today, it's from my 2nd Covid injection last night and the painkillers I took this morning. So the service manager called me to say they were picking up the car and dropping off the loaner. Well they picked up the car alright and left me an Audi Q5. Sorry, but I no longer drive a gas car and especially one that takes premium fuel, so Tesla can go get me a Tesla loaner, hopefully better than the dirty scratched Model S with a broken hatch glass and missing parking sensor they gave me last time. They should be embarrassed that Enterprise actually sent that one out.
 
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