Tesla says that infotainment (Apple Music, Netflix, Disney+, YouTube …) can be used over WiFi. However on my M3 it works 1 out 3 times (if not worse). When it doesn’t wanna work, nothing except the internet navigator functions. And yea, I have premium accounts, i.e. accounts I’ve had and been paying for monthly before I got the M3 and these are the ones that are set up in my car.
Have repeatedly alerted Tesla about this. They created a ticket and tell me that the engineering team in Netherlands is looking into it. That’s all. They don’t know when (if) it’ll be resolved. Any software has a roadmap, with bug fixes planned across different releases. But despite repeated attempts to get any meaningful information/update, the customer care has nothing more to say about it and basically have been pretty hopeless.
This problem has been around since I got the car in Nov ‘22. 9 months, without any hope of resolution in sight. In a car that isn’t particularly cheap.
I am planning on launching a class action against them (in France). Not sure it is possible to do an EU class action (CA) but if there is any such possibility I think that would be much more impactful. If you’re interested, have been facing such or similar issues with infotainment and are tired of not being listened to, I call upon you to join me on this class action.
Thanks.
PS: attached are some photos of what I get when I try to use the infotainment. The error message is from trying to make Disney+ work.
