About 3 weeks ago I started to receive a flurry of emails from various Tesla email addresses. None of these were from the service delivery advisor.
- Some of the emails were spamming me for home delivery of my Model X vehicle (which i never ordered)
- Some of the emails were spamming me for home delivery of my Model 3 vehicle (which I wanted, but did not want home delivery, even if free)
- Some of them simply indicated to me that my model 3 was ready for delivery on either 9/28 or 9/29.
In addition, I received 2 calls about home deliveries -- one of the phantom Model X, and one about Model 3. I declined both as I had intentions of picking up the vehicle at the Marina Del Rey California facility. I also was confused as my online reservation did not show a VIN, so I was not sure what the status was.
Very confused, I called into the customer service number, to which the first agent told me to ignore all emails and calls from Tesla. Even after, I continued to receive even more emails.
I called in to the customer service number again, and explained everything above, which the customer service agent told me that he is going to transfer me to the delivery line as he sees the vehicle ready for pick up, even though i dont have a vin assigned online. He transferred me over and the delivery team tells me they cant deliver my car because there isnt one allotted to me. I ask if this case could be escalated as I simply am not getting anywhere but extremely frustrated because no one knows whats going on, and i'm getting the old school lame hustle. (being the customer!). This person tells me they cannot give me my service delivery advisors name or any way to contact them because it would be a breach of privacy. Get that straight. You work for Tesla, and your privacy is put at the highest level -- even for your corporate email or corporate phone number.
I called into customer service once more, and I get someone who actually creates a case about this, after explaining everything above. I ask for my delivery advisors information, and again I am denied for a phone number, though i get a email address. I literally lose it on the phone after they tell me that the only way I can buy the car is to accept the car via text message --- a phantom text message that was sent on 9/26, that I never received. I told the agent I want a call from the delivery advisor, who i'm sure is dodging me -- either overworked or just plain lazy.
I finally get a call last night from the SDA for a home delivery for 9/29. I ask him why does it have to be a home delivery? I'd rather pick it up. His response is, because its faster this way. I tell him I don't really care if its faster or not, i'd prefer picking up the car. He said it's not an option for a $60k car.
7 hours on the phone. Feeling like Oliver asking for more...
It's also end of quarter, which makes me think they are just cutting corners to get these cars out for their quarterly filing.
Would anyone else consider declining the vehicle? I don't have anywhere to really inspect the car, and I've been told that the home delivery process is pretty much a driver delivering a filthy car. Granted, I understand there are online checklists, but why the heck am I performing a RO/RO vehicle inspection?
This doesnt seem right.
Is anyone else getting the Tesla Q3 Hustle?
- Some of the emails were spamming me for home delivery of my Model X vehicle (which i never ordered)
- Some of the emails were spamming me for home delivery of my Model 3 vehicle (which I wanted, but did not want home delivery, even if free)
- Some of them simply indicated to me that my model 3 was ready for delivery on either 9/28 or 9/29.
In addition, I received 2 calls about home deliveries -- one of the phantom Model X, and one about Model 3. I declined both as I had intentions of picking up the vehicle at the Marina Del Rey California facility. I also was confused as my online reservation did not show a VIN, so I was not sure what the status was.
Very confused, I called into the customer service number, to which the first agent told me to ignore all emails and calls from Tesla. Even after, I continued to receive even more emails.
I called in to the customer service number again, and explained everything above, which the customer service agent told me that he is going to transfer me to the delivery line as he sees the vehicle ready for pick up, even though i dont have a vin assigned online. He transferred me over and the delivery team tells me they cant deliver my car because there isnt one allotted to me. I ask if this case could be escalated as I simply am not getting anywhere but extremely frustrated because no one knows whats going on, and i'm getting the old school lame hustle. (being the customer!). This person tells me they cannot give me my service delivery advisors name or any way to contact them because it would be a breach of privacy. Get that straight. You work for Tesla, and your privacy is put at the highest level -- even for your corporate email or corporate phone number.
I called into customer service once more, and I get someone who actually creates a case about this, after explaining everything above. I ask for my delivery advisors information, and again I am denied for a phone number, though i get a email address. I literally lose it on the phone after they tell me that the only way I can buy the car is to accept the car via text message --- a phantom text message that was sent on 9/26, that I never received. I told the agent I want a call from the delivery advisor, who i'm sure is dodging me -- either overworked or just plain lazy.
I finally get a call last night from the SDA for a home delivery for 9/29. I ask him why does it have to be a home delivery? I'd rather pick it up. His response is, because its faster this way. I tell him I don't really care if its faster or not, i'd prefer picking up the car. He said it's not an option for a $60k car.
7 hours on the phone. Feeling like Oliver asking for more...
It's also end of quarter, which makes me think they are just cutting corners to get these cars out for their quarterly filing.
Would anyone else consider declining the vehicle? I don't have anywhere to really inspect the car, and I've been told that the home delivery process is pretty much a driver delivering a filthy car. Granted, I understand there are online checklists, but why the heck am I performing a RO/RO vehicle inspection?
This doesnt seem right.
Is anyone else getting the Tesla Q3 Hustle?