Hi all—took delivery of my SR+ this afternoon. It’s fantastic! One (rather important) thing, though: it doesn’t seem to want to supercharge. We were nearby and I figured I’d give it a go, entered my CC info, pulled up, plugged in, and... nada. Re-entered the CC and tried 3 or 4 more times to plug in, and still nothing. It was too late to call roadside assistance. I’ll go back in the morning and try again, but in the meantime, anyone else have some advice for troubleshooting? My guess it’s an account/billing issue. The stalls were operational and the car charges, they were supercharging it at the DC while I was getting my walk-thru today. Thanks all!
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New Model 3 Won’t Supercharge
- Thread starter JWSM3Owner
- Start date
eye.surgeon
Active Member
Just curious, but how are you entering a CC at a Tesla Supercharger? I have never seen a CC reader at Tesla Supercharger.
Or perhaps are we talking enter a CC into your Tesla online account page? Or some 3rd party system? Or ???
If it was online there may be a delay as it rattles through Tesla's systems.
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Well, there was a guy at the charger who swore he was legit, and he seemed trustworthy... 
. I entered it into the payments tab in my account. I logged in to do it right before starting to supercharge. I didn’t think there would be a delay, but perhaps there is?
. I entered it into the payments tab in my account. I logged in to do it right before starting to supercharge. I didn’t think there would be a delay, but perhaps there is?
Well, there was a guy at the charger who swore he was legit, and he seemed trustworthy...
which Supercharger?
I am 100 percent certain that billing is not the issue.
The point of Tesla’s is frictionless charging network where you don’t need logins, emails, accounts, registrations and fumbling with that nonsense at 3:00 am somewhere with your family sleeping.
Only time SC is not supposed to work is if your car is deemed a salvage and off the grid.
The problem is elsewhere. You can be negative balance and still SC. Tesla can collect that eventually when you come for service.
When they were charging at the DC it was likely level 2 charging with a Tesla HPWC. The plug is the same but completely different kind of power delivery.
The point of Tesla’s is frictionless charging network where you don’t need logins, emails, accounts, registrations and fumbling with that nonsense at 3:00 am somewhere with your family sleeping.
Only time SC is not supposed to work is if your car is deemed a salvage and off the grid.
The problem is elsewhere. You can be negative balance and still SC. Tesla can collect that eventually when you come for service.
When they were charging at the DC it was likely level 2 charging with a Tesla HPWC. The plug is the same but completely different kind of power delivery.
Well, there was a guy at the charger who swore he was legit, and he seemed trustworthy...
OK. Does the CC you entered show up in your Tesla account on the site as a Payment Method?
Yep, which left me scratching my head. I’m going back tomorrow to see if it will work and if not, I’ll be calling up Tesla to see if they can troubleshoot.
Well, hopefully I’ll clear it up tomorrow. It’s brand new so it’s definitely not salvage.
Sherlo
Member
Yep, not a billing/account issue. I’ve charged several times without a CC on file. Suggest OP try a different SC
And I'd suggest that since it sounded as if the CC was just added, things may have not been enabled yet.
Did you give it another shot yet? I live a mile away and would be happy to stop over and take a look. Feel free to PM me.
Thanks, I really appreciate that! I think I’m in good shape, though. Went back a little while ago and it worked on the first try. Supercharged fairly slowly, but the battery was also pretty full full (70%), and it was busy so I was splitting with someone else for a good chunk of time. Took about 25 minutes to hit 85%.
Not sure why it didn’t work last night in either of the two stalls I tried, but I’d only had the car for about 6 hours so I’m going to chalk it up an account error. Thanks all, *really* appreciate the responses! Glad to be part of this Tesla community!
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