I just got my Model X but experience many things to share. I drove BM in 10 years until now decide to own Tesla. The sales are very kind and patient for every questions. The thing is changed when picking up Model X at Fremont delivery center. The staff is mean and asked me to watch Youtube for even basic driving skills and my car upgraded options. The new car has the problem to open the passenger side door. The staff just warned me resell the car. The plastic pad attached to that door is wore out with two big wear-out areas. I felt my patience and asked them fix. Eventually, those two issues have been fixed for couple hours and told me the sealed rubber is not stick to the car firmly to cause the door cannot open. He eventually don't want to show me the options of my car and anything come with the car even the car fobs. Next day, I call customer service to figure out the potable car charge inside front trunk. I wonder how Tesla manages the customer department and used the wear-out parts in brand new car. I have my MB cars for a decade and never experience the customer service ignore or such worse attitude. MB has the big bonus for highest survey feedback after service and you can call the dealer or MB directly to complaint any concern. Tesla QA and manufacture does not work like luxury car company. Many details are not doing well. For instance, the rubbers attached to windows are not sheared nicely. I have to use my scissor to trim them all. I could not image it happens at MB or BMW cars. I felt that guy might be exceptional. So tried Santa Row shop and one sales help me explain the details of the car. He said he is busy and cannot help me more. It is not too bad but still is not good service experience. Is there any survey for Tesla to follow up the service experience and cars' issues? One more thing is that Model X 75D miles range is 237Miles but only can charge 180Miles for daily use. It is still a drawback. The good things are very similar like driving my MB cars even gear switch, mirror setting, etc. The car is good so far but the service and manufacture are not satisfied.