I just dropped my 75D off at Dedham this AM, and they have changed the way service works in terms of dropping off and getting a loaner. Before you parked your car in the lot, walked into the facility and chatted with someone at a desk. The took care of everything there. Now a tech actually sits in your car, and you show the tech everything you wish to have done. In addition to my 1 year service (in only six months!), there are a few minor issues that need to be taken care of. Then the person who gives you the loaner comes out and hands you a form to sign, and goes and makes a copy of your license. Plus I am getting text messages now. Got one when the car was 'staged' and now got one that it is in service now. I guess I will also get one when the car is finished. This is a good design, and I really like having a tech in the car seeing the issues firsthand. Lets hope they keep this system. The more feedback the better in my mind.