I just dropped my 75D off at Dedham this AM, and they have changed the way service works in terms of dropping off and getting a loaner.
Before you parked your car in the lot, walked into the facility and chatted with someone at a desk. The took care of everything there.
Now a tech actually sits in your car, and you show the tech everything you wish to have done. In addition to my 1 year service (in only six months!), there are a few minor issues that need to be taken care of. Then the person who gives you the loaner comes out and hands you a form to sign, and goes and makes a copy of your license.
Plus I am getting text messages now. Got one when the car was 'staged' and now got one that it is in service now. I guess I will also get one when the car is finished.
This is a good design, and I really like having a tech in the car seeing the issues firsthand. Lets hope they keep this system.
The more feedback the better in my mind.
Before you parked your car in the lot, walked into the facility and chatted with someone at a desk. The took care of everything there.
Now a tech actually sits in your car, and you show the tech everything you wish to have done. In addition to my 1 year service (in only six months!), there are a few minor issues that need to be taken care of. Then the person who gives you the loaner comes out and hands you a form to sign, and goes and makes a copy of your license.
Plus I am getting text messages now. Got one when the car was 'staged' and now got one that it is in service now. I guess I will also get one when the car is finished.
This is a good design, and I really like having a tech in the car seeing the issues firsthand. Lets hope they keep this system.
The more feedback the better in my mind.