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No data in app after power outage

ai_3

Member
Jan 18, 2021
10
3
Fremont
Had a power outage last week and after power was restored the Tesla app shows no energy usage data. This is for a solar system only, no PW. Panels are functioning and feeding the house and grid. Initially, the real time graph was displaying data which looks correct. With no change after a day and a half, I called Tesla and they had me power cycle the inverter and gateway, I already did previously but did it again for them to monitor for 24 hours. This time I lost all data, real time and energy usage. That was Friday, of course nothing over the weekend from the SA. Logging into the Solaredge inverter, it says Zigbee is communicating but blue led on the inverter is off and the gateway reads "no signal".

Anyone has similar issue? Thinking this is a gateway/Tesla software issue.

When my system was initially installed last year, I got no data for a month, then magically a couple days before a tech was scheduled to come out, the data appeared in the app. Tech did come out and said everything was fine. Hoping they resolve this faster than a month.
 

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