I contacted Customer Support relative to an issue I had recently when I lost the cellular signal to the car (not all areas in my region are covered by LTE or 3G). I was in an unfamiliar area and found myself driving somewhat blind without any map visible on my screen (neither Google map view or standard map view). It was just a white screen with a red arrow in the center - no roads were shown). I was thinking this could be an issue for me if I'm driving on vacation in remote areas where there is no cellular signal. Seems hard to believe that a basic map version wouldn't be resident on the car's computer, so I contacted Customer Support to ask about it. This was their reply:
"Thank You for contacting Tesla Service Support! I apologize for any inconvenience this delayed response has caused.
We are very sorry that you had this experience with navigation, unfortunately that is the way our navigation is designed. If due to any reasons LTE, 3G signals disappear, our navigation will stop routing. I am going to file your concern with your permission to our engineers in Fremont so that they would be aware of this inconveniences.
Please let me know if you have any other questions or concerns, I will be more than happy to assist you."
Kind regards,
Vladimir T. | Tesla Support
12832 Frontrunner Blvd., Draper, UT 84020
www.tesla.com/support
Is this your understanding (that the car doesn't have basic maps in its computer?) I was thinking that since it updated maps via WiFi, it must have them on-board. Thoughts?
"Thank You for contacting Tesla Service Support! I apologize for any inconvenience this delayed response has caused.
We are very sorry that you had this experience with navigation, unfortunately that is the way our navigation is designed. If due to any reasons LTE, 3G signals disappear, our navigation will stop routing. I am going to file your concern with your permission to our engineers in Fremont so that they would be aware of this inconveniences.
Please let me know if you have any other questions or concerns, I will be more than happy to assist you."
Kind regards,
Vladimir T. | Tesla Support
12832 Frontrunner Blvd., Draper, UT 84020
www.tesla.com/support
Is this your understanding (that the car doesn't have basic maps in its computer?) I was thinking that since it updated maps via WiFi, it must have them on-board. Thoughts?