Non-Refurbished CPO - Terrible Experience

[jboles]

I'm so glad that they treated you well and sold you an undamaged car.

Would you not agree that everyone else should be treated just as well as you have been treated?

The issue is that while you were lucky enough to get a car in great shape, many others on this forum have been presented with badly beat up cars with some in dismally filthy condition. Delivering cars in such poor condition is in line with their new policy so you could have been delivered a car in such poor condition.

How would you have reacted to if you were delivered a car in such poor shape that the front driver's seat is just about torn with seat filler coming out of the seat? Or the side-view mirror housing has a gash in it or multiple body panels needing repainting?Or the front hood deeply pitted and scratched up?

While I am so happy for you, getting a car in decent shape like you did, should not be up to luck and it should not be a crap shoot when Tesla CPO cars are priced higher than other Tesla vehicles for sale.

Everyone who buys a Tesla CPO deserves to be happy as you are and they all deserve to get a car in decent shape like you did. This is currently not the case and I hope we can agree that they should change their CPO policy to treat all their customers the way they treated you.

I really think bad CPO deliveries vary greatly by the servicing SC/delivery specialist. I think I had bad luck with both. Especially my delivery specialist dropping the ball on other things that I did not mention on my initial post.

Things like, only being handed one key fob by the delivery/transport driver (home delivery), the passenger inside door trim partially hanging and not marking the vehicle as delivered on the backend. Which caused the account support team unnecessary headache trying to figure out why I did not have mobile app access for almost 4 weeks after delivery before they narrowed in down to that issue.

But in the end, Tesla hooked me up with all-weather floor mats (even for the rear/front trunks) for the trouble and sent a ranger to fix the trim and program a second key fob along with other minor things. I hope the CPO program is just experiencing growing pains and will improve in the future. Already looking to get a Model X for the wife in the future to be fully ICE free. Hopefully, that experience will be better.

Here she is after a nice wash and detail:

View media item 118673

IMG_1837

• jboles
• Jul 26, 2018

IMG_1834

• jboles
• Jul 26, 2018

IMG_1832

• jboles
• Jul 26, 2018

IMG_1829

• jboles
• Jul 26, 2018

IMG_1827

• jboles
• Jul 26, 2018

 

[PhilDavid]

Thanks for sharing the details and congrats on a beautiful car!

I would love for the CPO Program to be consistent and have standards to deliver vehicles in great shape like they did for you. Unfortunately at the moment vehicles like the one you received is mixed with cars that are banged up and trashed and you never know get. We've unfortunately had to reject two cars so far and still looking.

I am sure they are going through some growing pains and I understand that Model 3 ramp up and deliveries have to get a higher priority as the survival of Tesla is at stake.

Once the Model 3 ramp up and delivery situation is under control, it would be wonderful to see Tesla do the right thing with the CPO program and once again start selling quality cars in great shape so all Tesla CPO customers can be as happy as you!

 

[Super_Popular]

I really think bad CPO deliveries vary greatly by the servicing SC/delivery specialist. I think I had bad luck with both. Especially my delivery specialist dropping the ball on other things that I did not mention on my initial post

Did Oregon or WA do your delivery?

 

[jboles]

Did Oregon or WA do your delivery?

It was the Salt Lake UT Service Center.

 

[jboles]

Thanks for sharing the details and congrats on a beautiful car!

I would love for the CPO Program to be consistent and have standards to deliver vehicles in great shape like they did for you. Unfortunately at the moment vehicles like the one you received is mixed with cars that are banged up and trashed and you never know get. We've unfortunately had to reject two cars so far and still looking.

I am sure they are going through some growing pains and I understand that Model 3 ramp up and deliveries have to get a higher priority as the survival of Tesla is at stake.

Once the Model 3 ramp up and delivery situation is under control, it would be wonderful to see Tesla do the right thing with the CPO program and once again start selling quality cars in great shape so all Tesla CPO customers can be as happy as you!

Don't get me wrong, I definitely agree that CPO deliveries should be consistent, my Model S was not in great shape when I got it. I am actually the OP on this thread and if you look at my initial post you will see how trashed the interior was, it was not washed/detailed and had random parts/items on the yacht floor and under the seats.

It even still had the CA HOV stickers and the CA license plate attached. Me CPO delivery experience was frustrating for sure for many reasons especially because 99% of the issues should have been caught in the first place. Also, it's almost 30 days since I took delivery and I am still yet to receive the registration paperwork as well.

 

[skreemer7]

I am picking one up tomorrow (a P85DL with rear facing seats). I'm planning on posting a lengthy review of the whole process and condition of the car. Stay tuned.

 

[skreemer7]

Here is my CPO experience:
My extremely detailed CPO purchase and small S vs 3 comparison