My personal guess is that they hired a bunch of inexperienced people who have no clue about what they are doing, and that matches EM's attitude that you are just buying tech. I had ordered a MY Performance, and nobody ever mentioned the fact that the car is a good weather car only. I live in Western Pennsylvania -- our weather is not good all of the time. Of course there should be something on the website to warn potential buyers, but the local rep should as well. But that might be it -- they are reps not car dealers or licensed car salepeople. They are all inexperienced at selling cars, but rather are used to buying everything online. A car is likely the second biggest purchase we all make, other than a house, and we expect some level of both exacting product quality and professional treatment by people at the sales/service locations. A real car manufacturer would never allow cars with defects like these to leave the factory, much less pass them off on a customer. But then we all know customer service has died in the tech world!