Not able to claim ownership in Tesla account after buying from third party dealer, what do I do?

[welcomewagon]

Bought an S from a third party dealer, but not able to transfer ownership online. What do I do?

I guess I should have noticed beforehand, but the car was still logged into the previous owner's account (seems to have been a business) and I wasn't able to factory reset it without their password. I went online to try the transfer ownership tool, but when I enter the VIN, it tells me I am:

Unable to claim ownership

• Check you have the correct VIN
• Confirm car is not leased
• Confirm car is not associated with an enterprise account

Not sure what to do at this point. I can prove I own the car, but the tool won't even let me try to claim ownership. Anyone dealt with this before?

 

[Yanniz]

Had the same issue, kept asking me to resubmit the paperwork. I called and spoke w/an agent, she gave me her email address to where I sent the same paperwork and it got done within 1-2 days

 

[welcomewagon]

It won't even let me submit paperwork. After I enter the VIN I just get that error above and I can't do anything else.

 

[Yanniz]

[email protected]

Vicki is who helped me.

 

[Mason Morrison]

Had the same issue, kept asking me to resubmit the paperwork. I called and spoke w/an agent, she gave me her email address to where I sent the same paperwork and it got done within 1-2 days

Can you please share the number that you called?

 

[MP3Mike]

Did you actually get the title for the car? I saw one case where the lease hadn't been paid off yet, so they didn't have the title.

 

[Mason Morrison]

I have the buyers tag… and the car was not loaned before. One private owner.

 

[Hamster8]

Bought an S from a third party dealer, but not able to transfer ownership online. What do I do?

Hello, did you resolve this issue? I have same problem and there is no support service in 2024