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Now possible to schedule mobile service online

Discussion in 'Model 3' started by goldengate, Sep 5, 2018.

  1. goldengate

    goldengate Member

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    Location:
    san rafael,ca
    I just went online here in Northern California to schedule a service and notice that we can now schedule mobile service online! Very cool!!! The wait time is about a week longer than the regular service.
     
    • Informative x 2
  2. boiler81

    boiler81 Member

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    Feb 22, 2016
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    Location:
    Manson, WA
    Being 200 miles from the nearest SC, the extra week wait would be worth it to me:).
     
    • Like x 1
  3. paladinfello

    paladinfello Member

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    Apr 11, 2016
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    Location:
    San Francisco
    They've had this option for a month or two now (as far as I know). Wanted to bring the car in to the service center to talk to someone so initially decided against mobile service appointment online. Got a phone call the next day saying they would like to send someone out instead. Bay Area rangers live out in Berkeley off 80, lucky them with the commute times.
     
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  4. dano9258

    dano9258 Member

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    Location:
    Las Vegas, NV
    Everytime I try to do the online service request it says something went wrong and won't even show the nearest SC...
     
  5. chronopc

    chronopc Active Member

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    California
    How do you request mobile service?
     
    • Like x 1
  6. goldengate

    goldengate Member

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    When you go into "manage vehicle" and "schedule service" on the Tesla website it now provides mobile service as an option when the locations show up.
     
  7. tracksyde

    tracksyde Member

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    Location:
    So Cal
    That doesnt work for me. I only see Costa Mesa, Buena Park, Los Angeles-Torrance, and Los Angeles-Centinela. No option for mobile service.
     
  8. goldengate

    goldengate Member

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    san rafael,ca
    Maybe they are gradually rolling this out online? Today was the first day I've seen it as an option.
     
  9. GoodOmens

    GoodOmens Member

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    May 30, 2018
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    Location:
    Memphis
    Doesn't work in Memphis where I know there are three mobile rangers. Closest SC is 200 miles away....
     
  10. goldengate

    goldengate Member

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    Here's what it looks like... I'm guessing it hasn't rolled out everywhere yet.
     

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  11. chronopc

    chronopc Active Member

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    I'm not getting that option. The only thing showing up for me is the physical service center locations.
     
  12. Twiglett

    Twiglett Single pedal driver

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    Location:
    Austin
    If you have an appointment it show you details and you can add comments as well.
    There’s also a check box for you to ask for transportation.
    Pretty nice
     
  13. rycart

    rycart Member

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    Oct 28, 2018
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    Location:
    maryland
    Not seeing that option in Maryland. It only shows the service centers. Hoping to see this option soon!
     
  14. woodisgood

    woodisgood It's walnut, beech

    Joined:
    Jul 26, 2018
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    642
    Location:
    San Francisco
    We scheduled online about a month ago for mobile service (to replace an out signature light). It seemed like an easier route than going to a busy SC and dealing with a loaner etc.

    Friday before the Monday appt, they called to say they needed to order the part and canceled the appt. Then they got back in touch a few days after the original appt and rescheduled once the part was in.

    The ranger (who was great) also said during the appointment that it was something I should have just gone to a SC for. This was a little confusing as it seemed there was plenty of time for them to tell me that in previous communications. Ranger also seemed unclear as to why he had been called out (“did the SC tell you to use mobile service?”).

    So expect some hiccups and possibly rescheduling as they might not look at what you’ve scheduled for until your appt is pretty close. Hopefully these issues will get ironed out as the service matures.
     
  15. ngogas

    ngogas Active Member

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    Sep 19, 2018
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    Utah
    Put in the notes area that your like to have mobile service. They will call you. At least that was how I did it without that option.
     
  16. goldengate

    goldengate Member

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    Location:
    san rafael,ca
    The option is now gone from the website.... :(
     
  17. chronopc

    chronopc Active Member

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    It was never there for me but every time I scheduled an appointment for a minor issue they would offer to send the mobile service vehicle.
     
  18. miimura

    miimura Active Member

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    Aug 21, 2013
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    3,891
    Location:
    Los Altos, CA
    I just scheduled online with a service center and the mobile service team texted me to ask if I wanted a mobile tech to take car of our concern. They came one day sooner than my original SC appointment. I think they just go through the appointments and pull jobs out that can be easily done by mobile techs.
     
  19. BluestarE3

    BluestarE3 Active Member

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    Apr 2, 2016
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    3,465
    Location:
    Norcal
    Maybe the Mobile Service option was just a trial and they discontinued it after finding out that too many mobile requests were for work that really had to be done in the shop instead? By having all service requests go through Service Centers, they are the ones who triage the jobs and more accurately determine which ones may be addressable by Mobile and which require a shop visit?
     
    • Like x 1
  20. smak

    smak Member

    Joined:
    Mar 3, 2016
    Messages:
    785
    Location:
    NorthHollywood, CA
    I am having loud noises coming from the A/C compressor, and I'm wondering if the Mobile Service people can take care of it, instead of a SC. I asked in the notes, so we will see.
     

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