So this absolutely worked. I stopped by Tesla Santana Row since I was in the area. An employee asked if I needed any help. Told him about receiving a VIN but nothing else like the steps were not completed. He said he’ll check it out. Pulled up my order and it showed the VIN. He pinged the car and showed me that the car responded and it’s sitting in a lot at Fremont, so it’s done but it said that it was ready for delivery, most likely just waiting for a detail.
He checked the account and said that I completed all the steps, but someone didn’t check off that I uploaded the insurance from a week ago. He manually checked that off and refreshed the page. Delivery got scheduled for 10/6.
Within a few minutes, my account got updated with the MVPA and the steps to complete the purchase.
He couldn’t have been more helpful. He did explain the new process is contact less so I have to prepay to accept delivery and then I can look at the car. Another option is writing a check and then emailing a scan of the check upon delivery but there would be an email explaining that process more.
Also, If there are any issues just document within 24 hours in the app and they’ll schedule an appointment.
Thanks for your help and idea. Something felt off when I got the VIN but no further steps or MVPA. It was just a human being needed to check off a box to get the process moving forward.
