Just an update. The Ontario obudsman (department?) actually called me back and they collected all the information that I had and are making inquiries. The response back was welcoming as they actually were unaware of this issue and were surprised that it's taken so long (7 months).
I mentioned that I was part of a larger group of people that are all in the same boat, and that this isn't a individual issue. I told him about trickling out money for chargers (approximately 1000 dollars) so that they could keep the larger sum for interest (assumption).
He mentioned that if more people are having this issue to encourage them to also file a complaint as more complaints about the same issue will flag this as a more urgent matter.
Please fill out the form here:
Make a Complaint - Ontario Ombudsman
Hopefully this kicks the tires a bit and we get our money back. As I'm sure some of us are slowly bleeding from loans on this 14K.