I just wanted to give an update on my situation that I posted about previously in this thread (
Ottawa Model 3). Hopefully this is informative for other Ottawa owners on what to expect if you do have a serious issue with your car and the current experience with Tesla Montreal.
I think everyone has different tolerances/opinions for customer service with this type of thing, so I will just give a factual timeline of what has happened so far:
- June 9, picked up the car from International Centre in Toronto. Drove back to Ottawa the following day, no issues.
- June 16, while driving car starts showing errors and braking issue as I described in my post. Car has approx. 700km on it at this point.
- June 17 morning car is back to normal, but problems reoccur again in the afternoon. Tow truck dispatched from Tesla Roadside Assistance comes to get the car.
- June 18, car arrives at Tesla Montreal around 7am. I call them later in the morning and am informed they are looking at it. I call them again at the end of the day. They don't know what's wrong, still looking into it. I had left them notes on issues found at delivery (scratched steering wheel, tear in speaker grill fabric), and they are going to order parts for that as well.
- June 19, was told I'd hear back by 5pm but haven't so I call them at end of day to get an update (took 3 times to get through). Am told they think it's wiring, and still working on it.
- June 20, get a call from them near end of day. They think they have it fixed but the tech needs to take it for overnight testing (I'm assuming bring it home). Around 80km will be put on the car. The Tesla app is disabled for me until the following morning. I assume for privacy of the tech that has the car.
- June 21 (today), just called them again near end of day. I couldn't get a hold of the service advisor that is dealing with my car so they didn't provide me any information other than it's still being worked in.