Why did Tesla decide Model 3 AWD Reservations order doesn't matter? I was nearly 1st in line in CO, waiting in snow for hours.
Tesla called last night to ask if I configured my Model 3, I said most reservations holders in Colorado want AWD for mountain snow as I did.
I asked if I would retain my reservation order for the AWD and was told No, that any reservation holder already offered to configure their Model 3 will be able to configure on the same day. Whether you are #107 like me or the 200,000th behind me who ordered online! That must be my special gift Elon mentioned, getting burned.
If the 200,000th person can get on line a few hours sooner then me the day it's available, they could get their AWD months before me. I made them repeat this multiple times to make sure that was their current plan. They said yes, and email feedback@tesla if want to complain and maybe change that plan.
I asked the Tesla rep if the above could happen, when he said yes I said, "please explain to me what benefit to me it was for standing in the snow storm to reserve the Model 3?" The silence was deafening.
I'm not sure if I've heard a stupider customer service decision.
Tesla called last night to ask if I configured my Model 3, I said most reservations holders in Colorado want AWD for mountain snow as I did.
I asked if I would retain my reservation order for the AWD and was told No, that any reservation holder already offered to configure their Model 3 will be able to configure on the same day. Whether you are #107 like me or the 200,000th behind me who ordered online! That must be my special gift Elon mentioned, getting burned.
If the 200,000th person can get on line a few hours sooner then me the day it's available, they could get their AWD months before me. I made them repeat this multiple times to make sure that was their current plan. They said yes, and email feedback@tesla if want to complain and maybe change that plan.
I asked the Tesla rep if the above could happen, when he said yes I said, "please explain to me what benefit to me it was for standing in the snow storm to reserve the Model 3?" The silence was deafening.
I'm not sure if I've heard a stupider customer service decision.