So for the past 2-3 months my 2013 Model S has been unavailable in the Tesla App. The app reports one of the two following errors:
540 Vehicle Server Error
500 Server Error
Rebooting the MCU will fix it temporarily. At first, months ago, rebooting would buy me another week or more. Then it was a few days. And now rebooting barely buys me an hour of functionality.
At a service visit in November, Tesla said that it was just a glitch that would resolve. The car had an extended warranty at the time that has since expired. Since it's been getting worse I made another appointment. The car sat at the service center untouched for literally two weeks, and was finally looked at today. A factory reset was performed, but the issue returned in just a few minutes.
Has anyone else experienced something like this? Perhaps especially with a classic Model S?
Tesla said there's something wrong with the Tesla app and there's nothing they can do. I do have a second Tesla vehicle, a 2020 Model Y, and it's working fine in the app, so it can't just be the app or just my app. It seems like some interaction between the app and a specific car.
The response from the Service Center on next steps to get it working again was met with a literal direct quote of "Well it's not the car. The car still drives, doesn't it? We can't do anything about the app." I have been given a hard deadline of 24 hours to go pick it up still broken. They say someone will work on fixing the app, but they don't have any clues what's wrong with it, nor an estimate when it might be resolved.
They won't even try to see if newer firmware fixes it. I'm on 2020.48.37.8, so the firmware is well over a year old, and there are several newer releases for the 2013s. Maybe v11 forces an upgrade. We'll see.
540 Vehicle Server Error
500 Server Error
Rebooting the MCU will fix it temporarily. At first, months ago, rebooting would buy me another week or more. Then it was a few days. And now rebooting barely buys me an hour of functionality.
At a service visit in November, Tesla said that it was just a glitch that would resolve. The car had an extended warranty at the time that has since expired. Since it's been getting worse I made another appointment. The car sat at the service center untouched for literally two weeks, and was finally looked at today. A factory reset was performed, but the issue returned in just a few minutes.
Has anyone else experienced something like this? Perhaps especially with a classic Model S?
Tesla said there's something wrong with the Tesla app and there's nothing they can do. I do have a second Tesla vehicle, a 2020 Model Y, and it's working fine in the app, so it can't just be the app or just my app. It seems like some interaction between the app and a specific car.
The response from the Service Center on next steps to get it working again was met with a literal direct quote of "Well it's not the car. The car still drives, doesn't it? We can't do anything about the app." I have been given a hard deadline of 24 hours to go pick it up still broken. They say someone will work on fixing the app, but they don't have any clues what's wrong with it, nor an estimate when it might be resolved.
They won't even try to see if newer firmware fixes it. I'm on 2020.48.37.8, so the firmware is well over a year old, and there are several newer releases for the 2013s. Maybe v11 forces an upgrade. We'll see.