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Phone Call Echo

Discussion in 'Model 3' started by MarkinArch, May 21, 2018.

  1. MarkinArch

    MarkinArch 1st S.A.TX Non Owner TM3 Delivery

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    Jan 2, 2018
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    Location:
    San Antonio, Texas
    For the past week or so, people on the other end of my calls have been saying they hear a lot of echo. Enough to make a conversation impossible. I have tried recalling, them recalling, calling different phones, and none seem to work. I am on 18.18.3 but the problem started before this. I do not hear echo but their voice seems to cut out a lot on my end. My connectivity usually shows "all bars".

    Anyone else have similar issues or have any troubleshooting ideas? I have a Samsung Galaxy S7. Thanks.
     
    • Like x 5
  2. JonathanD

    JonathanD Member

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    OC, CA
    Does this qualify as a recall?

    Sorry couldn't help it.
     
    • Funny x 3
  3. Sandiegodoug

    Sandiegodoug Member

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    Location:
    SAN Diego
    I have iPhone X
    No echo reported to me
     
  4. drewbaumann

    drewbaumann Member

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    Location:
    Santa Monica, CA
    I've had this problem as well. My solution has simply been lowering the volume. Harder to hear at times, but by being such a quiet car it hasn't been a deal breaker for me.
     
    • Helpful x 2
  5. Fusion

    Fusion Member

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    San Francisco
    The BT call quality seems worst on my M3 vs my S. The sound is not as good. Maybe they will send out a update that will fix it.
     
  6. ElliotL

    ElliotL New Member

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    Location:
    Maryland
    I’m having this same echo problem in my Model S. Seems like it happened after recent visit to service center and firmware update
     
  7. MarkinArch

    MarkinArch 1st S.A.TX Non Owner TM3 Delivery

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    I haven't experienced the problem again since posting this a couple weeks ago. Hopefully it has worked itself out. During one of the "echo calls" I took phone off Bluetooth and continued the call on speaker phone and the echo was removed - so it looks like a car related issue and not the phone.

    95% of the time it works great and clarity is outstanding.
     
  8. ergela

    ergela Member

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    Location:
    Houston, TX
    So echo started for me a couple weeks ago. I've had 2 software updates since then and the issue is still there. A reboot does nothing. Has anyone found a solution for this? Planning on contacting Tesla today.
     
  9. MarkinArch

    MarkinArch 1st S.A.TX Non Owner TM3 Delivery

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    No solution that I know of. I had echo this morning after not having an issue for about 2 weeks. Let us know what Tesla says, Thanks.
     
  10. bill_bertin

    bill_bertin New Member

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    Location:
    Miami
    Hi, I'm a new owner from late april. I too have been having this issue. Started a few weeks ago. Hopefully someone is reading these messages. I was blaming it on my phone.... Cheers, wp.
     
  11. SDM3

    SDM3 Member

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    I had this same issue. Tried two different iPhones thinking that may be the issue, but no, it seems to be the car. Although it does seem to have solved itself. I’m on 2018.21.9.
     
  12. ggumz

    ggumz Member

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    California
    I've experienced the same issue twice now this week. I have an iPhone X and have had no problems up until this point.

    What's interesting is the first time I experienced it, I took a phone call and was hearing myself echo. The second time, I made a phone call and the person on the other end was hearing the echo.

    When switching the call off from bluetooth, and to the phone's speaker, the echo ceased...so there's definitely something going on.
     
    • Like x 1
  13. MarkinArch

    MarkinArch 1st S.A.TX Non Owner TM3 Delivery

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    Location:
    San Antonio, Texas
    This is my experience as well, when removing phone from Bluetooth and using the speaker straight from the phone, no more echo. Maybe it is time to send an email to Tesla....
     
  14. gulbranson

    gulbranson Member

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    Bay Area, California
     
  15. gulbranson

    gulbranson Member

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    Same problem with new Model X (delivered last week) and iPhone X, the caller complains of feedback of their voice. I have to turn the volume down to 4 to stop the echo, which makes it hard to hear them. I had to take my MX in for service and asked the service manager and he stated they’re aware and engineering is working on it. This is not a problem on my Model S. Let’s see how long it takes them to fix it. If it becomes a prolific issue for everyone, they’ll be swamped with complaints.
     
    • Informative x 1
  16. MELC

    MELC New Member

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    Jun 15, 2018
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    Location:
    Los Angeles
    I have been dealing with this same problem on my 2018 Model X for the past couple of weeks. I hear the caller fine but on the other end they complain there is an echo and they can hear their own voice. It happens with every single caller no matter if they are on a land line or a cell. I just picked my car up after a week of being in Tesla Service for this problem and the echo is still there. I even went out and upgraded my iPhone form a 7 to a X thinking that might help. No dice. We also just bought a model 3 and it is having the same problem. I was told Tesla engineers are aware and they are working on it....I feel like this happened after a firmware update. Anyway, to date they have not been able to resolve the issue and I am taking on headphones when driving :(. Not too happy since I purchased both Tesla's this year.
     
    • Informative x 1
  17. Sam123

    Sam123 Member

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    Apr 1, 2016
    Messages:
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    Location:
    Cupertino, CA
    Same issue. Model 3, iPhone X, worked fine with no echo in 2018.18.3, now bad echo for the other party with 2018.21.9.
     
  18. LAGirl123

    LAGirl123 New Member

    Joined:
    Jun 16, 2018
    Messages:
    1
    Location:
    Los Angeles
    Same issue here. Model S, delivered on June 2, used with an iPhone X. I have an Apple Watch, but airplane mode as been on this week. The first time it echoed on my end; since it has echoed on the other party's end. I'm stuck using my AirPods in the car . . . fine, but not ideal, especially when someone calls when I'm driving and I don't have the AirPods in my ears. I hope they come up with a fix.
     
  19. drewfaulk

    drewfaulk Member

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    Feb 20, 2016
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    Location:
    USA
    Try turning off noise cancellation on your iPhone. I've seen this work for some issues similar to those being reported here.
     
    • Informative x 1
  20. CWFLY

    CWFLY Member

    Joined:
    May 9, 2018
    Messages:
    47
    Location:
    San Diego
    Same problem.
    iPhone to iPhone conversation.
    Started a few days ago, after an upgrade.

    I'm not going to fiddle with phone settings. This is a Tesla issue.
     
    • Like x 2

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