My 2 year model 3 suddenly lost recognition of my phone as a key as well as my card key. I no longer was able to start the car with phone, nor by tapping the key card behind cup holder. My wife's phone and key card also had same issue.
The phone was still unlocking and locking the car.
I tried rebooting the car by pressing the two buttons and brake pedal until the Tesla logo appeared.
I tried rebooting my phone.
I somehow managed to remove my phone as a key after many attempts to tap the card key, but was unable to add it back because the phone could not detect the car when I am sitting inside.
Luckily, I found out that if I unlock the car with the key car from the door, I am able to start the car and drive if I do so quickly. There is also another way to start the car from the phone app by going to Controls and pushing Start button, although this requires both car and phone to be connected to data.
I got an appointment with service center to look at this issue after calling Tesla support, and going through some throubleshooting. But my appointment was for another week, and not having the convenience of phone key is really annoying.
I've decided to switch my car to the Advanced software update track, and I got a new software notification overnight which I installed. Once the new software was installed, the phone key and key card are working again from inside the car. I was able to add my phone back as a key, and drive around as I normally did.
Did anyone encounter a similar issue?
I am wondering if I should still go to the service center or cancel the appointment. I am not sure if the module is faulty and would still be covered under the warranty now. I would not want to have it fail again after the warranty no longer covers it.
The phone was still unlocking and locking the car.
I tried rebooting the car by pressing the two buttons and brake pedal until the Tesla logo appeared.
I tried rebooting my phone.
I somehow managed to remove my phone as a key after many attempts to tap the card key, but was unable to add it back because the phone could not detect the car when I am sitting inside.
Luckily, I found out that if I unlock the car with the key car from the door, I am able to start the car and drive if I do so quickly. There is also another way to start the car from the phone app by going to Controls and pushing Start button, although this requires both car and phone to be connected to data.
I got an appointment with service center to look at this issue after calling Tesla support, and going through some throubleshooting. But my appointment was for another week, and not having the convenience of phone key is really annoying.
I've decided to switch my car to the Advanced software update track, and I got a new software notification overnight which I installed. Once the new software was installed, the phone key and key card are working again from inside the car. I was able to add my phone back as a key, and drive around as I normally did.
Did anyone encounter a similar issue?
I am wondering if I should still go to the service center or cancel the appointment. I am not sure if the module is faulty and would still be covered under the warranty now. I would not want to have it fail again after the warranty no longer covers it.