Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Picked up my first Tesla!

ngng

Member
Jul 23, 2018
522
205
Bay Area
:)


been trying to get hold of a human and have been kicked around different service centers for the past hour. "use the app" but the app doesn't give me an option to specify what actually is occurring.
 
  • Informative
Reactions: bhorn

Les236

Member
Jan 20, 2018
162
87
Kissimmee, FL, Boston, MA
Ouch! OMG. Did you try to call 877-798-3752? I haven't called it in a while but used to work for me. Obviously not drivable. Keep us posted on what happened/happens. This looks like an older MX. Are you the original owner?
 

ngng

Member
Jul 23, 2018
522
205
Bay Area
Ouch! OMG. Did you try to call 877-798-3752? I haven't called it in a while but used to work for me. Obviously not drivable. Keep us posted on what happened/happens. This looks like an older MX. Are you the original owner?
right!? yeah, called a bunch of numbers and got bounced around. I literally just bought this car, out of warranty. Been in contact with the dealership and they have been very understanding so far.
 

ngng

Member
Jul 23, 2018
522
205
Bay Area
surprise!

PXL_20210406_223259411.jpg


PXL_20210406_223252704.jpg
 

ngng

Member
Jul 23, 2018
522
205
Bay Area
just filed my NHTSA report, but I don't expect anything to come of it. service center is recommending replacing both front lower control arms.
 

ngng

Member
Jul 23, 2018
522
205
Bay Area
app shows an job ETA for tomorrow morning, but service advisor is saying they think it'll be done today. the burbank service center and advisors have been very friendly and helpful. turns out I have an outstanding recall for my steering rack bolts too, so that'll get taken care of.

looks like they are going to replace the front left broken control arm and comp the front right control arm. i am out of warranty, so I appreciate that. too bad I can't order the suspension parts from tesla myself...otherwise I'd replace the rest once myself I'm back home.

talk about the full spectrum of tesla ownership in a few hours lol

but hey, they're going to check my tire tread and set my pressures. so, I guess I'm winning at the end of the day?

Screen Shot 2021-04-07 at 10.37.29 AM.png
 
  • Like
Reactions: CyberGus

cobra

Member
Feb 8, 2021
119
22
Lansdale, PA, USA
It sounds like you should be able to order parts through Tesla unless they are restricted. People have been doing that with some of the cameras to update older models. $400 for both arms and labor sounds like a great deal for a suspension repair to both sides of the car and alignment.

I'm curious though, why are they doing the right one?
 
  • Like
Reactions: bhorn

ngng

Member
Jul 23, 2018
522
205
Bay Area
It sounds like you should be able to order parts through Tesla unless they are restricted. People have been doing that with some of the cameras to update older models. $400 for both arms and labor sounds like a great deal for a suspension repair to both sides of the car and alignment.

I'm curious though, why are they doing the right one?

oh, nice. didn't know that. good to know. I will replace the rears when I get home. Going to take the car apart and recheck the torque value on everything as well.

I would guess they're likely doing the right side because this is a known failure, but they don't want to admit fault.
 
  • Informative
Reactions: cobra

VikH

Supporting Member
Nov 23, 2015
969
782
Midwest, USA
oh, nice. didn't know that. good to know. I will replace the rears when I get home. Going to take the car apart and recheck the torque value on everything as well.

I would guess they're likely doing the right side because this is a known failure, but they don't want to admit fault.
If this was 2017, they likely would have comped the whole thing. Today, I am surprised they comped anything. Good to hear though.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top