I ordered a Tesla model Y last July 2021 and took delivery in December 2021. My car is so fun, interesting and constantly changing (a programmer's dream car). I love my car. I hand wash and baby it.
It had a small problem which bothered my husband more than me. The driver's side door did not close easily. There were times I thought I closed it when it was not fully closed. I made an appointment to bring it for service. Tesla changed the appointment to be a mobile mechanic. The mechanic came to my house on 8/1 around noon. I spent the morning hand washing and detailing my car, not for the mechanic but because I like to do it. When he was done, he made the problem worse, the door was now out of alignment with the car body. He did not seem to feel this was a problem.
As I was showing this to him, he was standing next to the back quarter panel with a tool in his hand and I noticed a dent in the car (right where the tool lined up). He said he did not do it. I would not question this except for two things, I just polished every inch of the car that morning and he is hearing impaired. He was adjusting his hearing aids, so maybe he did not realize he did it.
Lots of miscommunication went back and forth in the Tesla portal, but I finally got it for service on 8/5 and the door is now in alignment and closes properly. But in the next couple of days, the glass roof cracked right down the middle, starting in the back of the car. Here is what I find odd:
It had a small problem which bothered my husband more than me. The driver's side door did not close easily. There were times I thought I closed it when it was not fully closed. I made an appointment to bring it for service. Tesla changed the appointment to be a mobile mechanic. The mechanic came to my house on 8/1 around noon. I spent the morning hand washing and detailing my car, not for the mechanic but because I like to do it. When he was done, he made the problem worse, the door was now out of alignment with the car body. He did not seem to feel this was a problem.
As I was showing this to him, he was standing next to the back quarter panel with a tool in his hand and I noticed a dent in the car (right where the tool lined up). He said he did not do it. I would not question this except for two things, I just polished every inch of the car that morning and he is hearing impaired. He was adjusting his hearing aids, so maybe he did not realize he did it.
Lots of miscommunication went back and forth in the Tesla portal, but I finally got it for service on 8/5 and the door is now in alignment and closes properly. But in the next couple of days, the glass roof cracked right down the middle, starting in the back of the car. Here is what I find odd:
- The mobile mechanic thought he completed the job successfully, with the door being out of alignment. I had to point out this defect.
- The mobile mechanic put a small dent in the car.
- The text messages in the portal were confusing, at one point they set us up for a collision appointment then a windshield replacement.
- I was told that I would be notified when the car service was complete. No updates were send unless I inquired.
- I had to pay $1650 for the roof replacement. The was no sign of something damaging the roof (not sure how this could even be possible). It seems likely to be caused by the mechanics torquing on the door.
. The mobile mechanic who visited me to fix some interior trim issues caused by body shop tesla used was fantastic. The body shop adjusted 3 doors and the trunk liftgate to correct gaps/alignments and corrected them all. 
