I just bought a spare gen 2 UMC from the Tesla shop. My intent was to immediately send this one off to Quick Charge Power to add on an extension. Luckily I decided to test it first.
The handle of the UMC will not fully insert into the charge port. While trying to insert it, I can hear the charge port latch trying to grab the nozzle, but it just keeps clicking and not grabbing. The touchscreen just says something along the lines of can't charge - fully insert the connector.
I immediately tried my original UMC that came with the car and it works just fine. The nozzle fits securely and immediately locks. Then I tried the new one again. Same thing,- can't fully insert the nozzle and it won't lock.
I've sent out an email to the shop support about an exchange but I have no idea how long it will take for that to happen. Anyone have any ideas as to what's going on with the new UMC? Is there a permanent fix or should I just wait out the exchange process?
The handle of the UMC will not fully insert into the charge port. While trying to insert it, I can hear the charge port latch trying to grab the nozzle, but it just keeps clicking and not grabbing. The touchscreen just says something along the lines of can't charge - fully insert the connector.
I immediately tried my original UMC that came with the car and it works just fine. The nozzle fits securely and immediately locks. Then I tried the new one again. Same thing,- can't fully insert the nozzle and it won't lock.
I've sent out an email to the shop support about an exchange but I have no idea how long it will take for that to happen. Anyone have any ideas as to what's going on with the new UMC? Is there a permanent fix or should I just wait out the exchange process?