Range and charge level reduced

[M1tch]

So, a few days ago, booked in for a service as I had this on the screen

As the nearest SC is an hour away I stated I’d need a courtesy car if it was an over night job. They scheduled the appointment as a mobile one and would be done on my drive. This morning, that was cancelled, the appointment moved 2 weeks and to Stratford (rather than Bristol!). I’ve also got a courtesy car and upon questioning how long it would take - as it’s an hour from home and 2 hours from work - they said they don’t know, I might need a new battery!

All under warranty so not too bothered but do a good few miles a week for work. Anyone had a courtesy car for a while? Do I get billed for supercharging or tesla? Any mileage issues associated with having one of their cars? And I assume yes but could I use my cloud profile in a loaner? (If I work out how to do it)

 

[Durzel]

New (reconditioned) battery time...

Doesn't answer any of your questions, sorry. I'd be surprised if their loaners didn't have a limited mileage policy, though.

 

[M1tch]

Is that what you recon I’ll get? It’s only just over a year old

 

[Durzel]

I'd assume so. I'd imagine you'd only get a new battery if it was a few weeks old, if that. I don't think you'd necessarily notice either way though.

 

[M1tch]

Just noticed that at 85% charge the range is under 200 miles. It’s definitely dying. I’m not even going to make it to work with that

 

[yessuz]

So, a few days ago, booked in for a service as I had this on the screen

View attachment 925610

As the nearest SC is an hour away I stated I’d need a courtesy car if it was an over night job. They scheduled the appointment as a mobile one and would be done on my drive. This morning, that was cancelled, the appointment moved 2 weeks and to Stratford (rather than Bristol!). I’ve also got a courtesy car and upon questioning how long it would take - as it’s an hour from home and 2 hours from work - they said they don’t know, I might need a new battery!

All under warranty so not too bothered but do a good few miles a week for work. Anyone had a courtesy car for a while? Do I get billed for supercharging or tesla? Any mileage issues associated with having one of their cars? And I assume yes but could I use my cloud profile in a loaner? (If I work out how to do it)

courtesy car will have free supercharger miles

 

[init6]

All under warranty so not too bothered but do a good few miles a week for work. Anyone had a courtesy car for a while? Do I get billed for supercharging or tesla? Any mileage issues associated with having one of their cars? And I assume yes but could I use my cloud profile in a loaner? (If I work out how to do it)

A slightly older thread, but there appears to be a limit of 100 or 200 miles (IIRC 220 in another thread) presumably daily. SuC should be free:

Tesla Loan Car - Supercharger?

Hi I have a loaner for a couple of days and forgot to ask whether i can use superchargers? And if so are they free? Thanks

teslamotorsclub.com

 

[yessuz]

A slightly older thread, but there appears to be a limit of 100 or 200 miles (IIRC 220 in another thread) presumably daily. SuC should be free:

Tesla Loan Car - Supercharger?

Hi I have a loaner for a couple of days and forgot to ask whether i can use superchargers? And if so are they free? Thanks

teslamotorsclub.com

no, not really - I had few times and travelled to customers and other places... that 200 miles is in theory - but no one looks at it.

 

[init6]

no, not really - I had few times and travelled to customers and other places... that 200 miles is in theory - but no one looks at it.

Last post in the linked thread says the same thing

 

[BitJam]

Just noticed that at 85% charge the range is under 200 miles. It’s definitely dying. I’m not even going to make it to work with that

How many miles on your car? Did you exclusively supercharge or did you charge at home (level 2) also?

 

[Skie]

Take a microfibre cloth with you and some wet wipes. Loaner I had was filthy outside, and the inside of the windscreen was so full of grime I had trouble seeing out when caught by the sun. Not fun.

It didn’t show up in the app and cloud profiles don’t work on them (they’re locked down, but I didn’t have the time to really goof around).

 

[M1tch]

How many miles on your car? Did you exclusively supercharge or did you charge at home (level 2) also?

22,000 miles on the car. Got it dec 21.

Mainly charge on 3 pin at work or 7kw charger at home. Very rare use on SC network in the past few months.

 

[Morpheus84]

Take a microfibre cloth with you and some wet wipes. Loaner I had was filthy outside, and the inside of the windscreen was so full of grime I had trouble seeing out when caught by the sun. Not fun.

It didn’t show up in the app and cloud profiles don’t work on them (they’re locked down, but I didn’t have the time to really goof around).

Slightly wrong mate. I picked up a loaner two days ago. Car appears in my Tesla App and as soon as I linked it to the car as a key my profile downloaded including all my navigation favourites etc. Also, free SC miles which is a massive plus. I agreee with you on the cleanliness though - mine was filthy too!

When in the app, you need to swipe left or right at the top of the screen to get off your current car. That will just show it’s in Service mode. Swiping will change the car to the loaner and you can add the key there. It took me 24 hours to accidentally find this out!

 

[Skie]

Slightly wrong mate. I picked up a loaner two days ago. Car appears in my Tesla App and as soon as I linked it to the car as a key my profile downloaded including all my navigation favourites etc. Also, free SC miles which is a massive plus. I agreee with you on the cleanliness though - mine was filthy too!

When in the app, you need to swipe left or right at the top of the screen to get off your current car. That will just show it’s in Service mode. Swiping will change the car to the loaner and you can add the key there. It took me 24 hours to accidentally find this out!

Neat! Only had it for 2 days so never did much playing but can swear it wasn’t in the app as I did have a look to see if it showed up as an additional vehicle.

 

[M1tch]

New (reconditioned) battery time...

Doesn't answer any of your questions, sorry. I'd be surprised if their loaners didn't have a limited mileage policy, though.

Spot on diagnosis. I’ve got a new battery on order, it’s on a ship at the moment and another “week or so” before it gets here.

 

[15Peter20]

Don’t do what I did with an MX loaner: rock up to a V3 SuC when at 5% only to realise the car isn’t CCS2 capable. Tesla don’t leave any leads in the car, either, meaning I couldn’t limp home and granny-charge.