I agree with the SC problems. Each time I call, leave messages, or email - I get ignored. By the 3 writers, by Tesla, and whoever else monitors the SC's. The only way is to drive 20min to the SC. Once there, everything works fine. The helpful writer has given me phone numbers, text numbers, emails. None really work. He even showed me his 2nd computer, with the screen in portrait mode. He has all his service emails on it, and monitors it all the time. But until I'm there, and get an appt - I get nothing. After that, service is quick and prompt.
And for my 2 minor service appts, they always talk about Uber. But when I get there, they say it will only take 90 min, and ask me to wait. I'm retired, so it's not an issue. As long as I come prepared.
(so far, they have replaced a fog light and a missing panel on the windshield camera - which I didn't even know was missing)