I live in Massachusetts and I just got the call from Tesla asking if I want to switch from a 5 seat configuration to a 6 seat. I told the person that I would love to as long as it doesn’t cost me a penny more. To which he explained there would be an up charge if I agreed to the change. I told him that I could barely afford the extra $8000 I’m getting smacked with since I ordered back in 2020. And then went on to ask him why no one at Tesla has bothered to call me or write regarding my order since January of 2021. I told him I got a loan, I arranged insurance, I bought and installed a wall connector all in anticipation of a March delivery that never happened. I explain to him that I find it odd that the one and only communication from Tesla to me since I agreed to the price increase for the new refresh Model X is in October to change my configuration to accommodate Tesla’s needs. I told him that it’s unconscionable that no one in Tesla leadership ( nor Elon , but a VP, Director, Manager) has bothered to send an email or a phone call explaining why the March delivery was missed, The issues that arose due to the chip shortage and a clear defined date for delivery of my order. I told him my service advisor is a nice guy but he knows nothing because corporate tells him nothing. And spending $87,000 on a car one would expect a higher level of customer service. I assume tesla still wants my money. If they don’t want my money let me know because I could save a lot of money buying a different brand.
he was a very nice guy and listen to my rant and apologized. He stated that he was an economics major in college and completely understands my frustration and concerns. He was going to contact customer loyalty to have someone reach out to me and discuss where I am in the queue and my concerns about my order. Like I said he’s a very nice guy, but I’m not gonna hold my breath.