Inflighttodd
Member
Yes- they want the full 6500. I said I didn’t feel comfortable paying that, so he said, no worries the 5 seater will be available hopefully sometime soon
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Refreshed 2021+ Model X and Model X Plaid waiting room
- Thread starter Tiger
- Start date
That definitely sounds like a sales person being somewhat passive aggressive with his response!Yes- they want the full 6500. I said I didn’t feel comfortable paying that, so he said, no worries the 5 seater will be available hopefully sometime soon
Is there anything in particular that folks are looking for (other than VIN in line 416 I believe it was)?
IAMCCF
Member
First off, this is not an attack on you Murphy -
But I disagree with your statement: "Why would you give the product away? Dilutes the value for everyone". If I buy a top of the line Sub Zero fridge/ freeze or a Viking Stove and there is a issue with delivery, if all my contractors on my kitchen remodel are impacted, the plumber, the electrical and the cabinet guys all need to be rescheduled and it's not unusual to get a credit, or they offer an extended service warranty. That does not dilute the value of the Sub Zero or Viking, it does not negatively impact the their brands, it fosters good customer relations. It means they or their retailer are willing to make things better for the customers.
Like I have stated before, I'm a customer. I'm not a fan, or a shareholder and I expect companies to for-fill their commitments or provide fair compensation for missing deadlines they set. I reject your assertion that " this isn’t your time yet". When my 2020 Model X order was canceled in January due to the refresh I was told by my Tesla advisor if I agree to the $8,000.00 increase I would have priority delivery and a March / April delivery. This was before the major chip shortages or the tanker that got stuck which happened March 23rd when cars should have already started down the production line. Tesla set the delivery terms not me. Tesla failed to meet those terms not me. Tesla then ghosted everyone with a Model X order like we did not exist. Are there shortages now? Yes but I refuse to give Tesla a pass for the Refresh roll out! Maybe, just maybe they diverted the chips ordered for the Model X to other lines? It's good for Tesla, great for customers who got their car M3/Y or MS but it's not good for all of us. We are directly impacted by that decision. That should matter.
Some people are cool... They don't need their car right now, They can and are happy to wait, no worries at all, it get's delivered when it gets delivered.
Plans were made around the March/April delivery date that Tesla set. It has screwed a-lot of customer's timetables. People sold their vehicles expecting to take delivery, some turned in leases expecting to take delivery. Some needed their cars delivered for business. There has been a lot of undue stress and frustration for customers created by Tesla management. None of that seems to matter and it should.
Many companies are willing to take a loss of margin for the sake of customer satisfaction. Many apologize and provide a credit for the sake of customer satisfaction. It's not "giving away product" it's compensation for the customer time and aggravation. You suggest giving Tesla a pass, you compare it to a simplistic restaurant 1 for 2 deal. This is a $87,000.00 investment to most, not a trifle. Do you know what happens if a truck transport fails to delivery a load of Tesla's on time? Tesla penalizes the transportation company. They don't say "hey, no one can predict traffic jams, detours, accidents, it's ok you’re late... we're cool Bro". No, Tesla sends a strongly worded reprimand, enforcing their contract terms and threatens to end their future contracts.
I was just told if I don't like what's happening take Tesla to arbitration. Basically F - You sue me!
Here's an interesting article on when we can expect more clarity on our delivery schedules.
electrek.co
Tesla expects more clarity on Model X next month
Tesla Model X buyers are left in the dark as deliveries start and some people who have placed an order...
electrek.co
Stro
Unhappy MX Owner
Stro
Unhappy MX Owner
@sunnyvaletree I've emailed my local SA and asked if he can get with his team here in Houston to find out if the all-weather mats for the 2020 work with the new Model X since they currently have a refreshed MX here in town for their service members to learn about. As soon as I hear back something, I will relay the info.
IAMCCF
Member
I got the call to switch and I would have to pay the additional $6,500.00 to accommodate Tesla. They don't have enough customers ordering the 6 seater so they are asking 5/7 seater order holders to pay more.
2014 called and they want their memes back. And 2015, 2016, 2017, 2018, 2019, and 2020. The number of times people claim Tesla will clear its backlog or that the customer experience will shy future potential customers away or that quality issues are endemic and will cause losses in sales is beyond count. They are old and tiresome tropes, easily disregarded for those of us who have been around long enough.
I know a lot of people that love their Teslas (whether they have some specific quality issues) and I know even more people that will buy Teslas in the future. And I honestly haven't met anyone except on anonymous forums who rail about Tesla's customer service. And I know a lot of Tesla owners.
As a last side note, I do appreciate you inserted a "if Rivian could have made delivery I would have cancelled the Tesla that could not make delivery". I'm going to assume that was irony.
IAMCCF
Member
No they would not. The intention of the order holders with 6 seat configuration choose to agree to that price. They are not being asked to accommodate Tesla. Incentives are made to those who do not want what you want but you incentivize them to change. Now those order holders with 6 seat configuration who have been waiting since March/April should ask for accommodation.
honeyfist301
Member
Stro
Unhappy MX Owner
Stro
Unhappy MX Owner
Stro
Unhappy MX Owner
No clue other than maybe the model being displayed on that page? Mine is 25968301.
That’s in-line with the call I received yesterday to convert to a 6 seat configuration (from my 7 seat which I declined). The representative said they expect to have updated delivery timelines by the end of the month to reflect more accurate delivery timelines on the other configurations.Here's an interesting article on when we can expect more clarity on our delivery schedules.
Tesla expects more clarity on Model X next month
Tesla Model X buyers are left in the dark as deliveries start and some people who have placed an order...
DIL
Member
honeyfist301
Member
That’s beautiful close shot! Thanks for sharing these!! Love it!
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