Preach. Agree with you. And speaking of soapboxes, my response may have sounded like I was standing on one of my own, so apologies there if it further incensed you. Tesla has been the only game in town for a long time, so I, too, hope the emerging EV competition helps show them the value of consistently stellar customer service.
I think Tesla is trying to do too many things at the same time, and are all torqued up because of it (Full Self Driving, Giga Texas, Giga Berlin, 4680 production, CyberTruck, Semi, Roadster, Tesla Bot, Solar Roof, PowerWall, insurance, yada yada...) The supply chain issues haven't helped either. Sure, they weathered the chip shortage relatively well, but I'll bet raw materials for other parts of the car are still a challenge, hence all the delays and weird sequencing of deliveries. Layer poor communication and customer experience on top of that, and, well, here we are.
You're going to love the car though