Refund processing for unused Service Maintenance Plan

[TrevTremaine]

So, back in March I had an accident where the car was written off and requested for a refund of the never-used service maintenance contract (it was not part of the compensation when the car was written off). Tesla has been difficult to navigate to get to anyone who can help - they told me to go through my local service rep which I've done. I've inquired about this a number of times since starting, but It's now mid-October and still nothing forthcoming. I've raised a grievance through online, but still no response. Any suggestions?

 

[bonnie]

So, back in March I had an accident where the car was written off and requested for a refund of the never-used service maintenance contract (it was not part of the compensation when the car was written off). Tesla has been difficult to navigate to get to anyone who can help - they told me to go through my local service rep which I've done. I've inquired about this a number of times since starting, but It's now mid-October and still nothing forthcoming. I've raised a grievance through online, but still no response. Any suggestions?

I've never heard of a refund given for a service plan. I'd probably ask if they could apply the remaining time to my next vehicle - that's more likely (though I don't know they'd do even that).

 

[kort677]

I've never heard of a refund given for a service plan. I'd probably ask if they could apply the remaining time to my next vehicle - that's more likely (though I don't know they'd do even that).

I think that the loss of the value of the service plan could have been part of any insurance claim/settlement.

 

[bonnie]

I think that the loss of the value of the service plan could have been part of any insurance claim/settlement.

Also true.

 

[comanchepilot]

So, back in March I had an accident where the car was written off and requested for a refund of the never-used service maintenance contract (it was not part of the compensation when the car was written off). Tesla has been difficult to navigate to get to anyone who can help - they told me to go through my local service rep which I've done. I've inquired about this a number of times since starting, but It's now mid-October and still nothing forthcoming. I've raised a grievance through online, but still no response. Any suggestions?

I'd go back to the insurance company that paid the claim and revise your claim -

as long as you did not sign a release, you can do so. Revised total damage.

if someone else hit you and their carrier paid - this is a proper damage item. If their carrier refuses to pay, small claims is your preferred choice - and the person who hit you is gonna love their insurance company. . . .

 

[TrevTremaine]

I think that the loss of the value of the service plan could have been part of any insurance claim/settlement.

So far as I understand it, no it wasn't part of the loss calculation - even asked the rep who was handling the claim from Tesla's side as the write off was being processed. Even if it were so, then in 7+ months SOMEONE could have responded. From talking with the local service reps at Tesla, it's supposed to be possible to refund the unused Maintenance plan, but from what I understand, it's a runaround within Tesla to get the process sorted. It's not transferable, so reimbursement is the only solution.

 

[kort677]

I just noticed that you're a canadian, so you might be playing under different rules than those in place here in the US.

 

[TrevTremaine]

So, as an update, it looks like the escalation worked. For whatever reason, sounds the refund paprework got lost during a shuffle of employees. Should get a cheque some point in the next couple of weeks.

 

[brkaus]

I read it was refundable a while back. Haven’t actually purchased, but this helps make it more palatable.

 

[Doug_G]

I've never heard of a refund given for a service plan. I'd probably ask if they could apply the remaining time to my next vehicle - that's more likely (though I don't know they'd do even that).

Well they do refund service plans if you trade the car. Though the rules are sucky; basically if you had any service at all you'll only get a small amount back.

 

[bonnie]

Well they do refund service plans if you trade the car. Though the rules are sucky; basically if you had any service at all you'll only get a small amount back.

I'm glad to hear that -- I've got some unused credit hanging out & was thinking I'd use part of it on a service plan for the X. Though if I were in the OP's situation, I'd rather have it just carry over to my replacement vehicle. If I were getting another Tesla. Which I would be.

 

[comanchepilot]

So, as an update, it looks like the escalation worked. For whatever reason, sounds the refund paprework got lost during a shuffle of employees. Should get a cheque some point in the next couple of weeks.

Great news. If the check arrives!

 

[HankLloydRight]

When I was selling my P85+ privately, with both ESA and 8-year service plan, my local service center said they could process pro-rated refunds right there. No red tape/delays, etc. But I ended up selling the car with both, so I never went through with it.

 

[TrevTremaine]

I'm glad to hear that -- I've got some unused credit hanging out & was thinking I'd use part of it on a service plan for the X. Though if I were in the OP's situation, I'd rather have it just carry over to my replacement vehicle. If I were getting another Tesla. Which I would be.

I would have preferred to have the credit carry over to a Maintenance Plan for the new car but it wasn't an option - it's not transferable. I think that Tesla raised the price since I originally bought it, so the only option is to return the credit, then purchase a new plan. Still, I'm happy that I'm able to get the refund.