I'm posting this here as for advice? As some catharis? Help?
I purchased a Model S P100D with all the bells and whistles the middle of last September. I drove it for a week and then had to travel. After returning I drove it for an additional week for a total of two weeks. I was thrilled with the car, I was sold. I then hit a bear, damaging the driver's side front end. The estimate I got from the Tesla recommended Service King repair center (SK) was about $12,000 worth of damage (to give some perspective on the amount of damage). SK did say they found additional damage after tearing down the car but I never got an additional amount. They did put it on the "rack" to determine if there was any structural damage but that there was none.
So thankfully the car protected myself and my family but my problem lies, in the fact 6 months later I still don't have the car. I have over 100 emails from SK and the Telsa body shop customer advocate and numerous phone calls. I have gotten this from the Tesla advocate: "We won’t be able to force them to hurry with the repairs as we need the car to be repaired correctly . " and SK has given various excuses, parts from Telsa are slow, etc.
Luckily my insurance paid for a rental but that only lasted 45 days. (To add insult to injury the rental was a huge ICE pickup truck). After that 45 days ran out the local Tesla dealer/shop gave me their loaner, out of pity I think, so at least I've had a car to use. I've owned the car for 6 months now, driven for 14 days and it's sat in the repair shop for almost half a year!
Anyone have Elon Musk's phone number? I'm not sure who else to contact. The people repairing the car seem to think this is a normal time frame to repair the car.
I purchased a Model S P100D with all the bells and whistles the middle of last September. I drove it for a week and then had to travel. After returning I drove it for an additional week for a total of two weeks. I was thrilled with the car, I was sold. I then hit a bear, damaging the driver's side front end. The estimate I got from the Tesla recommended Service King repair center (SK) was about $12,000 worth of damage (to give some perspective on the amount of damage). SK did say they found additional damage after tearing down the car but I never got an additional amount. They did put it on the "rack" to determine if there was any structural damage but that there was none.
So thankfully the car protected myself and my family but my problem lies, in the fact 6 months later I still don't have the car. I have over 100 emails from SK and the Telsa body shop customer advocate and numerous phone calls. I have gotten this from the Tesla advocate: "We won’t be able to force them to hurry with the repairs as we need the car to be repaired correctly . " and SK has given various excuses, parts from Telsa are slow, etc.
Luckily my insurance paid for a rental but that only lasted 45 days. (To add insult to injury the rental was a huge ICE pickup truck). After that 45 days ran out the local Tesla dealer/shop gave me their loaner, out of pity I think, so at least I've had a car to use. I've owned the car for 6 months now, driven for 14 days and it's sat in the repair shop for almost half a year!
Anyone have Elon Musk's phone number? I'm not sure who else to contact. The people repairing the car seem to think this is a normal time frame to repair the car.