Report Supercharger Damage?

[bmah]

There is and yes it’s the normal number with a horrible phone tree where no one ever picks up.

I've seen a number of recent Supercharger installs where they don't put the phone number on the pedestals anymore.

Also I talked to a live human within 30 seconds the last time I called tech support (granted it was on a Friday night), and they actually were helpful in solving a problem I was having. Didn't have to do with a Supercharger however.

Maybe I've been living in the mirror universe or something, I dunno.

Bruce.

 

[erb2000]

Tesla could easily automate the whole process of reporting Supercharge problems. First, it would be reported from in the car because obviously you are there trying to charge. It knows the location already. It knows how many stalls there are and could provide a drop-down to select the one with the problem. There could be another drop-down to describe the problem, but no text box; just an "other" selection. Then the easy part is automatically triaging the ones with the most complaints.

I'm still not convinced that Tesla is very good at writing software. Look how long it took them to figure out how to format a USB drive. And we still can't get camera footage on our cell phones. And this new boom box feature? I thought it would make my car into a boom box and let me play music out the external speaker. And maybe allow me to adjust the volume and select songs from the app from outside the car.

And why can't I tell it the speed limit when it is wrong? So frustrating for it to think it is 20 when it is actually 35.

 

[designrs]

Contact your local news media, and be especially concerned that the problem might cause faulty AP or FSD operations. Tesla reps will be on it in less than 30 seconds! LOL

Seriously, some good support contact links here!

 

[kurt155us]

What's the best way to report damage to Superchargers?

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They should put a barcode on each supercharger which you could scan with the app to report issues.

 

[Kevin-rf]

If it was me, I would tweet the photo at Elon. Might be the fasted way to get it fixed.

 

[Impaler]

What's the best way to report damage to Superchargers?

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Tesla won’t likely see it, but sites/apps like PlugShare are good for that too.

 

[JeffnReno]

I would contact roadside assistance. I've only done that once and they called me back to understand the problem I was having and by the time they called, it had been resolved. Don't know if that would work in all cases but worth a try.

 

[Dennis H]

Tesla won’t likely see it, but sites/apps like PlugShare are good for that too.

Hello,
My Tesla contact just sent me this information

Oh bummer! The phone number for tech support is on every supercharger post. 877-79-TESLA

hope this helps everyone

 

[Jeff Hudson]

Isn't there a phone number printed "inside" the pedestal (on the red area)? Or is that just the normal customer service number?

I am surprised nobody following this thread except Dennis H has the Tesla Support & Roadside Assistance phone number programmed into their cellphone.

877 798-3752

You're welcome.

 

[Saguarojoe]

What's the best way to report damage to Superchargers?

View attachment 621364

I’m pretty sure there is a number on one of the SC stations in each installation. Maybe more.

 

[Dennis H]

79

I’m pretty sure there is a number on one of the SC stations in each installation. Maybe more.

I am surprised nobody following this thread except Dennis H has the Tesla Support & Roadside Assistance phone number programmed into their cellphone.

877 798-3752

You're welcome.

 

[Dennis H]

Thanks Tico

 

[UBER3]

Another HUGE oversite on Tesla's part. They want us to use the app for ALL things customer service and then blatantly omit one of the simplest features they could integrate into the app to make our lives easier: report Supercharger issues. You could do it from the app or the car and it would be done instantly. The car already knows where it is and can add all sorts of metadata to assist Tesla in addressing the issue. Just have a place for notes so you can specific which stall(s) and what the issue(s) is and done. But that would be WAY too easy for the manufacturer who's trying to revolutionize how the car ownership process works.... and not for the better by all accounts to this point.
AGREED

 

[JeffreyR]

I was able to get a live human on the Tesla Chat with these steps in the past:
Tesla SSO - Sign In
"Ask A question" will appear
either: Vehicle & App Features -> Software & Firmware
or: Vehicle Charging -> Supercharging
Do you need more help? YES
Describe your question -> Enter something here
Click on: CHAT WITH US

Thanks for the suggestion. I tried this, but they removed the "Do you need more help" option from the Supercharger prompt (%$#@!). I had to send an email "Home Charging" prompt. I'd love a QR code and/or short URL on each stall. Maybe time for some guerrilla stickers and just do it for them!

 

[ThomasD]

We could see more damaged chargers in the future. What is the copper content in the chargers and cables?