TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

Report Supercharger Damage?

Discussion in 'Supercharging & Charging Infrastructure' started by LoudMusic, Dec 26, 2020.

  1. bmah

    bmah Moderator, Model S/X, California Forums

    Joined:
    Mar 17, 2015
    Messages:
    3,821
    Location:
    Lafayette, CA, USA
    I've seen a number of recent Supercharger installs where they don't put the phone number on the pedestals anymore.

    Also I talked to a live human within 30 seconds the last time I called tech support (granted it was on a Friday night), and they actually were helpful in solving a problem I was having. Didn't have to do with a Supercharger however.

    Maybe I've been living in the mirror universe or something, I dunno.

    Bruce.
     
  2. erb2000

    erb2000 Member

    Joined:
    Jan 3, 2020
    Messages:
    13
    Location:
    Bedford, MA
    Tesla could easily automate the whole process of reporting Supercharge problems. First, it would be reported from in the car because obviously you are there trying to charge. It knows the location already. It knows how many stalls there are and could provide a drop-down to select the one with the problem. There could be another drop-down to describe the problem, but no text box; just an "other" selection. Then the easy part is automatically triaging the ones with the most complaints.

    I'm still not convinced that Tesla is very good at writing software. Look how long it took them to figure out how to format a USB drive. And we still can't get camera footage on our cell phones. And this new boom box feature? I thought it would make my car into a boom box and let me play music out the external speaker. And maybe allow me to adjust the volume and select songs from the app from outside the car.

    And why can't I tell it the speed limit when it is wrong? So frustrating for it to think it is 20 when it is actually 35.
     
    • Like x 1
  3. designrs

    designrs Member

    Joined:
    Jun 24, 2020
    Messages:
    101
    Location:
    Jacksonville, FL
    Contact your local news media, and be especially concerned that the problem might cause faulty AP or FSD operations. Tesla reps will be on it in less than 30 seconds! LOL

    Seriously, some good support contact links here!
     
  4. kurt155us

    kurt155us New Member

    Joined:
    Dec 28, 2020
    Messages:
    1
    Location:
    Boston, MA
    They should put a barcode on each supercharger which you could scan with the app to report issues.
     
  5. Kevin-rf

    Kevin-rf Member

    Joined:
    Oct 12, 2018
    Messages:
    102
    Location:
    New England
    If it was me, I would tweet the photo at Elon. Might be the fasted way to get it fixed.
     
  6. Impaler

    Impaler '20 MY LR Black/Black, 20" induction w/FSD

    Joined:
    Jul 5, 2020
    Messages:
    292
    Location:
    USA
    Tesla won’t likely see it, but sites/apps like PlugShare are good for that too.
     
  7. JeffnReno

    JeffnReno Member

    Joined:
    Mar 4, 2016
    Messages:
    225
    Location:
    Reno, NV
    I would contact roadside assistance. I've only done that once and they called me back to understand the problem I was having and by the time they called, it had been resolved. Don't know if that would work in all cases but worth a try.
     
  8. Dennis H

    Dennis H Member

    Joined:
    Aug 29, 2019
    Messages:
    14
    Location:
    97080
    Hello,
    My Tesla contact just sent me this information

    Oh bummer! The phone number for tech support is on every supercharger post. 877-79-TESLA

    hope this helps everyone
     
    • Like x 2
  9. Ticobird

    Ticobird Lovin the Tesla Life

    Joined:
    Oct 30, 2014
    Messages:
    351
    Location:
    Hazel Green, AL
    I am surprised nobody following this thread except Dennis H has the Tesla Support & Roadside Assistance phone number programmed into their cellphone.

    877 798-3752

    You're welcome.
     
  10. Saguarojoe

    Saguarojoe Member

    Joined:
    May 28, 2017
    Messages:
    120
    Location:
    Tucson, AZ
    I’m pretty sure there is a number on one of the SC stations in each installation. Maybe more.
     
  11. Dennis H

    Dennis H Member

    Joined:
    Aug 29, 2019
    Messages:
    14
    Location:
    97080
     
  12. Dennis H

    Dennis H Member

    Joined:
    Aug 29, 2019
    Messages:
    14
    Location:
    97080
    Thanks Tico
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC