I've seen a number of recent Supercharger installs where they don't put the phone number on the pedestals anymore. Also I talked to a live human within 30 seconds the last time I called tech support (granted it was on a Friday night), and they actually were helpful in solving a problem I was having. Didn't have to do with a Supercharger however. Maybe I've been living in the mirror universe or something, I dunno. Bruce.
Tesla could easily automate the whole process of reporting Supercharge problems. First, it would be reported from in the car because obviously you are there trying to charge. It knows the location already. It knows how many stalls there are and could provide a drop-down to select the one with the problem. There could be another drop-down to describe the problem, but no text box; just an "other" selection. Then the easy part is automatically triaging the ones with the most complaints. I'm still not convinced that Tesla is very good at writing software. Look how long it took them to figure out how to format a USB drive. And we still can't get camera footage on our cell phones. And this new boom box feature? I thought it would make my car into a boom box and let me play music out the external speaker. And maybe allow me to adjust the volume and select songs from the app from outside the car. And why can't I tell it the speed limit when it is wrong? So frustrating for it to think it is 20 when it is actually 35.
Contact your local news media, and be especially concerned that the problem might cause faulty AP or FSD operations. Tesla reps will be on it in less than 30 seconds! LOL Seriously, some good support contact links here!
I would contact roadside assistance. I've only done that once and they called me back to understand the problem I was having and by the time they called, it had been resolved. Don't know if that would work in all cases but worth a try.
Hello, My Tesla contact just sent me this information Oh bummer! The phone number for tech support is on every supercharger post. 877-79-TESLA hope this helps everyone
I am surprised nobody following this thread except Dennis H has the Tesla Support & Roadside Assistance phone number programmed into their cellphone. 877 798-3752 You're welcome.