Has anyone received any substantive assistance through this new support channel?
I'm curious because my response to the email, asking about support for the two current problems with my Roadster, has gone unanswered.
I know they respond when you ask about selling the car to them. Is that all the email address is good for?
First attempt, to request a service appointment: no answer at all.
Second attempt, to ask for a contact person to take delivery of tires: answer along the lines of "we'll contact the service center and come back to you", then nothing.
Overall, pretty useless so far. Physically going to my service center (fortunately located 10 minutes away from my workplace) is the only reliable solution for my service needs so far.