I would like to comment the ordering experience we had in Raleigh, NC. We went to the service center in early January, asked about the Model Y new upgrades (ie. heated steering wheel, new console), the service advisor had no knowledge about that at all. We followed up with him multiple times with email, message, call, and was not able to reach anybody. We placed an order on Feb. 13 for long range Model Y and put down the specs we wanted, however there was nowhere we can specify the new updates. We tried to work with the sales advisor, no responses. Within a week we got notification for delivery. We wanted to confirm if the car has the upgrades, the sales advisor just ignored our requests. Given the limited information on the VIN and no response from sales advisor we made another order on Feb. 28 and hoping that can increase the odds of getting the new upgrade. During that time, we tried numerous times to reach to the service advisor regarding our order, but again, he did not respond at all. On March 3, we were notified for the delivery. Again, we were not given clear information regarding the upgrades and we were charged $100 two times for placing the order. The service advisor had been non responsive, lack of knowledge, not willing to work with customer, and rude. We were pretty disappointed at this point and would like your advice in dealing with the situation. Thanks.