hello forum!
sorry in advance for this long thread.
i got my wife a new dual motor model 3. picked it up about a month ago. i was very excited to pick the car up and took the whole family. we cancelled our first order for the single motor after we received our reservation for the dual motor model 3. it finally arrived. i've been reading the forums and watched video about what to look for before taking delivery.
sure enough, there were major issues with paint which included dark spots under the clear coat, scratches in the bumper, dull spots in the paint. well, luckily i let them know and they finally replaced the whole front bumper because of the extensive paint issues. they ended up buffing out most of the other minor imperfections.
it took them almost 3 weeks to get back to me but i'm happy they took care of it. during that time, i tinted the windows and clear tinted the front window. when i got the car tinted i noticed a lot of scratches on the windshield. mostly during night driving because it would reflect light from oncoming cars. i just assumed it was the tint that was scratched. i took it back to the tint place and they told me the scratches were on the outside of the windshield. they told me to run my fingernail on the outside of the glass and sure enough, i could feel the scratches. i've been using this company for years and have had all my cars tinted there. i've never had any issues. when i spoke to them, they said the tint probably is causing me to notice the scratches more.
i figured i'd let tesla know and called the delivery group since i had less than 400 miles on the car. when i call them, they told me to call service. i call service and they tell me they have never heard of any issues like that and to call delivery. we go back and fourth for awhile and they said they would reach out to delivery. i get an email later from delivery stating that they will NOT honor any windshield warranty claims because 1) i took it to a 3rd party tint place, 2) i am outside of my 72 hour delivery time frame to make a claim and 3) they never seen this issue before and can't determine when it happened.
now i was a little upset that they never once asked me to bring the car in to see the scratches. they just flat out denied my issues. i escalated it up to a manager and he just said the same thing. has anybody noticed this with their new car? any thoughts or ideas? any help will greatly be appreciated. i tried to take pictures of the scratches but it's hard to see it in pictures. Thanks!!!
sorry in advance for this long thread.
i got my wife a new dual motor model 3. picked it up about a month ago. i was very excited to pick the car up and took the whole family. we cancelled our first order for the single motor after we received our reservation for the dual motor model 3. it finally arrived. i've been reading the forums and watched video about what to look for before taking delivery.
sure enough, there were major issues with paint which included dark spots under the clear coat, scratches in the bumper, dull spots in the paint. well, luckily i let them know and they finally replaced the whole front bumper because of the extensive paint issues. they ended up buffing out most of the other minor imperfections.
it took them almost 3 weeks to get back to me but i'm happy they took care of it. during that time, i tinted the windows and clear tinted the front window. when i got the car tinted i noticed a lot of scratches on the windshield. mostly during night driving because it would reflect light from oncoming cars. i just assumed it was the tint that was scratched. i took it back to the tint place and they told me the scratches were on the outside of the windshield. they told me to run my fingernail on the outside of the glass and sure enough, i could feel the scratches. i've been using this company for years and have had all my cars tinted there. i've never had any issues. when i spoke to them, they said the tint probably is causing me to notice the scratches more.
i figured i'd let tesla know and called the delivery group since i had less than 400 miles on the car. when i call them, they told me to call service. i call service and they tell me they have never heard of any issues like that and to call delivery. we go back and fourth for awhile and they said they would reach out to delivery. i get an email later from delivery stating that they will NOT honor any windshield warranty claims because 1) i took it to a 3rd party tint place, 2) i am outside of my 72 hour delivery time frame to make a claim and 3) they never seen this issue before and can't determine when it happened.
now i was a little upset that they never once asked me to bring the car in to see the scratches. they just flat out denied my issues. i escalated it up to a manager and he just said the same thing. has anybody noticed this with their new car? any thoughts or ideas? any help will greatly be appreciated. i tried to take pictures of the scratches but it's hard to see it in pictures. Thanks!!!