Hi everyone,
We had a pretty nasty experience with Sentry Mode in our Model S (HW2) today. My wife was in the car with the passenger door open, while I briefly went into a shop with the key. I would normally have left the key with her, but keeping a door open usually prevents the car from locking and any alarms from arming (note we have passive entry disabled).
While my wife was in the car rearranging some items in the back, the car started beeping and then very quickly before she knew it, it started playing music at maximum volume! She jumped out as quick as she could, but couldn't do anything until I came back with the key. When I came back the music had stopped. I unlocked the car, but it had got into a strange state where unlocking the car would cause the music to play immediately (presumably because the alarm was armed), but it would stop again when the doors closed. Unlocking with the key and the mobile app didn't help, the alarm stayed on and music blasted whenever a door was opened. The same with disabling sentry mode via the app too. Throughout this whole period the MCU didn't display the HAL image and seemed to be stuck. Eventually I had to get into the car and reboot the MCU to finally shut it up (more hearing loss!), and when it rebooted I could actually disable Sentry Mode (it was still on). Later I saw notifications on my phone for both Sentry Mode and the Intruder Alarm being activated.
I've made a bug report both in-car and by calling Tesla. They said they will investigate and get back to us. Has anyone heard of this happening before? IMO it's pretty dangerous to have full-volume music activate with people in the car, and there are clearly multiple bugs: first that it activated at all with the door open and the car not locked, and second that it was impossible to disable it without a reboot. We're not happy, since our ears are still ringing!
I also think they should consider a verbal warning for Sentry Mode - you can't expect everybody to know about Sentry Mode, and if you're in the car you'll definitely want to get out pretty fast if it's going to activate. That wouldn't help with a baby or small child though. Perhaps it should not activate at all if the interior sensors detect movement in the car.
We had a pretty nasty experience with Sentry Mode in our Model S (HW2) today. My wife was in the car with the passenger door open, while I briefly went into a shop with the key. I would normally have left the key with her, but keeping a door open usually prevents the car from locking and any alarms from arming (note we have passive entry disabled).
While my wife was in the car rearranging some items in the back, the car started beeping and then very quickly before she knew it, it started playing music at maximum volume! She jumped out as quick as she could, but couldn't do anything until I came back with the key. When I came back the music had stopped. I unlocked the car, but it had got into a strange state where unlocking the car would cause the music to play immediately (presumably because the alarm was armed), but it would stop again when the doors closed. Unlocking with the key and the mobile app didn't help, the alarm stayed on and music blasted whenever a door was opened. The same with disabling sentry mode via the app too. Throughout this whole period the MCU didn't display the HAL image and seemed to be stuck. Eventually I had to get into the car and reboot the MCU to finally shut it up (more hearing loss!), and when it rebooted I could actually disable Sentry Mode (it was still on). Later I saw notifications on my phone for both Sentry Mode and the Intruder Alarm being activated.
I've made a bug report both in-car and by calling Tesla. They said they will investigate and get back to us. Has anyone heard of this happening before? IMO it's pretty dangerous to have full-volume music activate with people in the car, and there are clearly multiple bugs: first that it activated at all with the door open and the car not locked, and second that it was impossible to disable it without a reboot. We're not happy, since our ears are still ringing!
I also think they should consider a verbal warning for Sentry Mode - you can't expect everybody to know about Sentry Mode, and if you're in the car you'll definitely want to get out pretty fast if it's going to activate. That wouldn't help with a baby or small child though. Perhaps it should not activate at all if the interior sensors detect movement in the car.