So, after returning the MYLR on Monday morning, I sent a long, enthusiastic message to the SA who set up the test drive thanking him and asking a couple of polite questions about the Y in winter. No reply. This morning, I got on the Tesla chat and asked the person there who my SA was. Got a name. The agent on the chat asked a few questions about why I wanted to contact my SA, and then said he'd email him and get him to ring me ASAP. That was at 9am. It's now 5pm. No call. I'm a little bit pissed with the service here. I'm trying to be friendly, and I would wager I'm more engaged than the majority of the customers they get. However, even getting someone to call you back seems a real issue. Is it like this for others? I'm seriously unimpressed this week...