And as far a how things are going service wise, I finally was able to experience that for myself today. I had an issue with my Model Y last week and went to schedule a service visit, an appointment was available in two days, but that wasn't convenient for me so I scheduled it for today. (I thought it should have been handled by a mobile service tech, but it only let me schedule it at a service center.) About 15 minutes after I scheduled it the automated system came back with some questions to clarify one of the issues and noted that their records showed that, if the tread-depth was at least 2/32" different front/back, I was due for a tire rotation and asked if I wanted to add that to my service, which I declined.
I arrived at the scheduled time, the automated check-in occurred where it told me to go inside to check with an advisor. I went in and they asked if I was OK to wait for about 15 minutes for a tech to check out the car and provide an estimate of the completion time. I said yes and was directed into the customer lounge. (Which provided water, coffee, Internet/WiFi, power, and granola bars.) About 10 minutes later the advisor came back and said it would be about an hour and a half and asked if I was OK to wait, or if I needed alternate transportation. I said I would wait. A little over an hour later he came back and let me know the service was complete and that my car was waiting right outside the door.
The whole time I was there the same pattern was happening with other customers, though sometimes the tech would come to get more details or take the customer for a test drive to help identify noises/issues.
Overall, the service was on-par with, or better, than the service I received from a five-star rated Cadillac dealer that I had dealt with in the past. The only things Tesla didn't do that they did were:
- Wash/vacuum the car before returning it to me. (It was already pretty clean as I washed it Saturday.)
- They didn't provide me with warm, fresh-baked, cookies on check-out as the Cadillac dealer always did.
Neither of those things bothered me.
My only complaint about the service was that they parked my Model Y in an ADA designated stall for me to pick it up from.
I know that the service experience can vary in different locations, but it seems to be going great in my area.