I've posted the following questions, which are currently under review (sorry @neroden, say.com has a 280 character limit so I had to significantly butcher your question):
Many Tesla owners are finding it exceptionally difficult to communicate with Tesla service. Many wait 5 hours on hold or are caught in phone tree loops. Several service centers can only be scheduled by phone, which is nigh impossible. What is being done about Tesla service hell?
Pearl white is now the base color for all vehicles. This paint would require multiple layers, significantly increasing the amount of time each base vehicle spends in the paint factory. Is there any possibility of causing significant paint delays due to this?