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Service booked through mid APRIL?

Discussion in 'Model S' started by bond, Mar 1, 2016.

  1. bond

    bond Member

    Joined:
    Jun 29, 2013
    Messages:
    23
    Location:
    los angeles
    I have been trying to schedule an appointment in Los Angeles, and did so online but was called back and told they couldnt service my car.

    1. they could do the seatbelt restraint check immediately - eg this week.
    2. they might be able to do a tire rotation in mid- march, but they have to get a manager to approve. i want to take it to tesla because they owe me a tire in case i need a new one.
    3. they can't even look at my window issues (they dont always close on passenger side) or my nav/software issues to get an update (nav crashes on main screen and dash) until mid-april.

    this is based on a service call to them on Monday Feb 29.

    what is going on? i find this pretty ridiculous, and a huge downgrade on my previous service experiences. to put it in perspective, my cayenne can get into the dealership for tire rotation and other service issues any time i want - i know, i just called to book it.

    chris
     
  2. Mike K

    Mike K Member

    Joined:
    May 15, 2013
    Messages:
    610
    Location:
    Los Angeles
    Have you tried calling different service centers? Burbank had me on a 3 week wait for service which wasn't great but none of my issues were crippling so I coped.

    I cut them a bit of slack since the dealer network is so new. They are still building out so I think you need to have a bit more patience with them. But yes, it's a far cry from the BMW dealers competing for your work and offering you a same day loaner. Then again, Tesla isn't trying to stick me a in a base model 320i with crank seats.
     
  3. bond

    bond Member

    Joined:
    Jun 29, 2013
    Messages:
    23
    Location:
    los angeles
    i heard from the service manager and they have sorted things out - i have to say, i've had a remarkable support experience after elevating!
     
  4. apacheguy

    apacheguy Sig 255, VIN 320

    Joined:
    Oct 21, 2012
    Messages:
    3,704
    Location:
    So Cal
    LA SvC are mad houses the month a quarter is ending. I'll be waiting until April for sure.
     

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