I hear a lot of people talk about emailing their SC and getting great response. I have emailed the Seattle (SODO) SC about four times, and have never received a prompt response. The best that I've gotten is a reply (after a couple of weeks!) that clearly indicates they didn't read my email suggesting that I call for an appointment. This has been very disappointing. They also don't have a website to arrange an appointment for service, which I find to be incredible. Is this an exception, or are they just living in the stone ages of rotary telephones here?