Had my car in at the San Diego service center last week and the car was returned to me after a “light hand wash” with horrible swirling and light scratches all over the car. Almost if someone had run fine grit sandpaper all over the car. Also there was a deeper scuff in on the bumper also new.
After contacting the service center and being told the service manager would contact me, I was finally able to get ahold of him after several days (pretty poor customer service in general). He was not apologetic at all and offered a detail at the service center. I asked them to pay for an independent detail and he refused.
Really surprised by their poor customer service. The manager was very hard to get ahold of and barely polite. Really didn’t seem to care about what would make me happy. Seems like they take their customers for granted. Sad to say that I’m hesitant to recommend purchasing a Tesla to others.
I know it was probably a rookie mistake to allow the service center to wash it. I’m reluctant to allow them to touch it again...
Just wondering what people’s experience has been and what people’s thoughts are.
After contacting the service center and being told the service manager would contact me, I was finally able to get ahold of him after several days (pretty poor customer service in general). He was not apologetic at all and offered a detail at the service center. I asked them to pay for an independent detail and he refused.
Really surprised by their poor customer service. The manager was very hard to get ahold of and barely polite. Really didn’t seem to care about what would make me happy. Seems like they take their customers for granted. Sad to say that I’m hesitant to recommend purchasing a Tesla to others.
I know it was probably a rookie mistake to allow the service center to wash it. I’m reluctant to allow them to touch it again...
Just wondering what people’s experience has been and what people’s thoughts are.