Last month Tesla had to tow my MS 200 miles from Clayton, NM to Santa Fe, NM for an HV battery replacement. Road side assistance incorrectly stated that my car was past its extended warranty - it was not and Tesla service verified that - and that the towing was going to be $1600 and that was not covered. However I had Tesla insurance so the first 50 miles was covered and that dropped the fee to $1200.
Tesla service in Santa Fe claimed battery failure warranty should cover all the towing, and that my car was also covered by Tesla's extended warranty. None-the-less I had to pay $1200 to the towing company and was assured by the service center that I would be reimbursed. I submitted the invoice a month ago and nothing from Tesla. A follow-up email has been unanswered for a week.
Suggestions?
Tesla service in Santa Fe claimed battery failure warranty should cover all the towing, and that my car was also covered by Tesla's extended warranty. None-the-less I had to pay $1200 to the towing company and was assured by the service center that I would be reimbursed. I submitted the invoice a month ago and nothing from Tesla. A follow-up email has been unanswered for a week.
Suggestions?